Open to opportunities

Michael Damro

@michaeldamro

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Senior customer success leader driving retention and growth for healthcare provider networks with AI-enabled workflows.

United States

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What I'm looking for

I’m looking for a remote or nationwide customer success role where I can protect and grow provider networks, lead scalable CS programs, and use AI-driven workflows to improve healthcare outcomes—partnering closely with executives and cross-functional teams.

I’m a results-driven Customer Success and Strategic Accounts leader with 10+ years of experience across healthcare, telehealth, and health tech. I specialize in protecting and growing complex provider networks (100–5,000 providers) through proactive risk identification, executive-level outreach, and strategic de-escalation.

At Nsight Health, I protect $20M+ in at-risk revenue in a single quarter and manage a nationwide portfolio to drive adoption, retention, and revenue growth. I also built the Customer Success Liaison (CSL) program from the ground up—sourcing, hiring, training onsite field staff—and authored the CSL Playbook with onboarding workflows, KPIs, and performance standards.

I bring a practical, scalable approach to growth—mentoring and leading a team of 5 CSMs while implementing AI-driven workflows using Claude AI and ChatGPT to automate client reporting and generate leading indicator dashboards. Previously, as a Founding Member/Director of Sales & Accounts at OpenLoop Health, I grew accounts from 10 to 50+ in under 8 months and expanded revenue from $3M to over $60M by 20x through process design, CRM implementation, and strong client partnerships.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Success Manager

Current

Nsight Health

Aug 2023 - Present (2 years 10 months)

Protected $20M+ in at-risk revenue in a single quarter through proactive risk identification, executive outreach, and de-escalation. Launched the Customer Success Liaison (CSL) program and built an AI-driven reporting workflow using Claude AI and ChatGPT to automate client reporting and speed decision-making.

customer success strategy Revenue Retention Healthcare Account Management Program Design Risk Mitigation Workflow Automation Salesforce Team Leadership

Current

Wedding Officiant Owner

Current

Matrimony Mike

Oct 2014 - Present (11 years 8 months)

Owned a client-facing wedding services business, completing 380+ personalized ceremonies with a focus on exceptional customer experience. Built and managed a digital brand to support ongoing client acquisition and delivery.

Client Relationship Management Customer Experience Ceremony Officiation Scheduling coordination Digital Brand Building

Director of Sales & Accounts

OpenLoop Health

Nov 2020 - May 2023 (2 years 6 months)

Built the sales function from the ground up as an original team member, scaling the account base from 10 to 50+ accounts in under 8 months. Grew revenue from $3M to over $60M (20x) and implemented a new CRM platform to improve pipeline visibility and team efficiency.

Sales Operations Account Management Revenue Growth CRM Implementation Pipeline Management Client Training Remote Team Leadership Business Development

Education Technology Advisor

Communications Engineering Company

Aug 2019 - Nov 2020 (1 year 3 months)

Managed 450+ school district accounts and drove adoption of technology solutions through executive-level relationship development and high-volume outreach (50+ calls/week).

Education Technology Stakeholder Management

Business Development Manager

TotalMed Staffing

Mar 2014 - Oct 2017 (3 years 7 months)

Grew a 9–15 state territory by 300%, opening 20+ new accounts and securing exclusive Level 1 hospital partnerships. Recovered $1M+ in past-due accounts and managed 40+ recruiters to drive placement growth and operational efficiency.

Healthcare Staffing Business Development Territory Management Key Account Management Account Recovery Revenue Collection