Michael Crawford
@michaelcrawford
Adept Application Support Engineer with over six years of experience.
United StatesWhat I'm looking for
I am an experienced Application Support Engineer with over six years of professional experience in the field. My career has been marked by a proven track record of effectively assessing and incorporating software throughout the sales cycle, which has significantly enhanced sales outcomes. I pride myself on my ability to partner with development teams, project managers, and sales professionals to execute application designs that not only meet customer requirements but also address complex technical challenges.
In my most recent role as a Sr Application Support Engineer at Sony, I managed version control and licensing of developer tools, ensuring compatibility and security through coordinated tool upgrades. My expertise in MongoDB allowed me to optimize database queries, improving data processing speed by 20%. I maintained detailed technical documentation and consistently met SLA targets with over 95% on-time resolution of support tickets. My commitment to offering comprehensive product training and continual refinement ensures cost-efficiency and a competitive edge in the marketplace.
Experience
Work history, roles, and key accomplishments
Sr Application Support Engineer
Sony
Sep 2023 - Jun 2025 (1 year 9 months)
Managed version control and licensing of developer tools, coordinating tool upgrades with dev teams to ensure compatibility and security. Leveraged MongoDB for database management, optimizing queries and improving data processing speed by 20%, ensuring efficient handling of video files across 100+ terabytes of data monthly.
Application Support Engineer
Roche, Tata Consultancy Services
Sep 2021 - Sep 2023 (2 years)
Monitored and responded to events impacting the production environment using tools like Dynatrace, Oracle SQL, and Jira. Conducted root cause analysis in partnership with Infrastructure Service Support team and managed client relationships.
Application Performance Engineer
Common Securitization Solutions, Allwyn Corp
Oct 2019 - Feb 2021 (1 year 4 months)
Proactively detected and resolved performance bottlenecks by applying insights from log analysis using Kibana and Splunk. Synchronized Azure resources with performance demands, dynamically optimizing resource allocation and utilization to ensure efficient execution of data-intensive tasks.
IT Analyst
Maersk (Cogo Systems)
Apr 2017 - Oct 2019 (2 years 6 months)
Demonstrated proficiency in supporting Navis products, offering comprehensive technical insights, and delivering resolutions. Utilized SQL Server and log analysis to pinpoint and efficiently resolve complex technical issues, ensuring minimal downtime.
Education
Degrees, certifications, and relevant coursework
California State University - Long Beach
Bachelor of Science, Computer Science
Grade: 3.75
Activities and societies: Member of Shark Lab, an autonomous underwater vehicle program
Studied Computer Science at California State University - Long Beach. Achieved a Certificate of Excellence and was on the President's Honor List with a GPA of 3.75.
Los Angeles Harbor College
Associates of Mathematics and Natural Sciences, Mathematics and Natural Sciences
Completed an Associates degree in Mathematics and Natural Sciences.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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