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Jaliyah Harrison

@jaliyahharrison

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Versatile application support engineer with expertise in automation and cloud.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my automation and cloud expertise to drive impactful solutions.

I am a solutions-driven technical professional with a strong background in application support and automation. My experience includes optimizing bulk document operations and enhancing enterprise content management systems at Merck Pharmaceuticals, where I automated processes through custom DQL scripting and API integrations. I thrive in fast-paced environments, managing over 75 daily ServiceNow tickets while ensuring compliance and system reliability.

At CVS Health, I excelled as a UiPath Automation Developer, designing and deploying scalable automation workflows that ensured operational reliability for critical enterprise processes. My ability to quickly master new technologies and translate complex issues for non-technical audiences has been key in collaborating with stakeholders and leading cross-functional teams. I have successfully led multiple Azure Cloud migration projects, demonstrating my adaptability and commitment to delivering results.

Experience

Work history, roles, and key accomplishments

Application Support Engineer

Merck Pharmaceuticals

Jan 2022 - Present (3 years 6 months)

Automated and optimized bulk document operations (import, deletion, metadata management) at scale—ranging from 10 to 1,000+ documents—through custom DQL scripting and API integrations with Documentum Administrator. Maintained and enhanced taxonomy structures, permission models, and workflow configurations to meet evolving business requirements and compliance mandates.

DQL API Integration Workflows

UiPath Automation Developer

CVS Health

Jan 2021 - Present (4 years 6 months)

Designed, developed, tested, and deployed scalable automation workflows using UiPath automation & web scraping tools ensuring 24/7 operational reliability for 5+ critical enterprise processes. Collaborated with stakeholders and lead weekly meetings to communicate project progress, risks, and deliverables to 20+ onshore and offshore team members.

Robotic Process Automation Web Scraping Stakeholder Management Technical Documentation

System Administrator

Unetixs Vascular

Jan 2019 - Present (6 years 6 months)

Led 5+ Azure Cloud migration projects, handling configuration, implementation, and post-deployment support for seamless transitions to scalable cloud environments. Designed, created, and tested 20+ Intune deployment packages for applications, device policies, and security configurations to support enterprise device management.

Azure Cloud Intune VPN LAN WAN Windows Server