Looking for a job

Michael Capuyon

@michaelcapuyon

Message

I investigate financial fraud, verify identities, and resolve complex U.S. customer account issues.

Philippines

Message

What I'm looking for

I'm looking for remote or back-office opportunities in operations, fraud and risk, customer support, or administration where I can investigate issues, protect sensitive information, follow strong controls, and support U.S. business operations.

I've supported U.S. financial-services operations at Synchrony Global Services for more than 16 years, investigating fraud, reviewing transactions, verifying identities, and resolving account-security and dispute concerns. I document investigations, manage sensitive information, and follow security, regulatory, quality, and compliance controls across multiple systems.

My background also includes U.S. insurance and card-service support, software assistance, nursing, clinical instruction, and frontline retail operations. I'm comfortable handling high-volume customer issues, researching complex cases, coordinating with cross-functional teams, and supporting back-office, fraud/risk, customer service, and administrative work.

Experience

Work history, roles, and key accomplishments

Senior Representative – Fraud Solutions

Synchrony Global Services Philippines, Inc.

Aug 2009 - Apr 2026 (16 years 8 months)

Supported U.S. credit-card and financial-services operations involving fraud, account security, disputes, and verification. Investigated complex account issues, documented cases, and collaborated with cross-functional teams to resolve concerns.