At The Next Step, Inc., I coordinate remote training programs and Zoom sessions, managing schedules, learner access, materials, and follow-up. I troubleshoot issues with MoodleCloud, Zoom, websites, and shared tools, and help coordinate fixes when testing uncovers user-facing problems.
At Lone Star College, I provided help desk and on-site support to faculty and students, including Windows PC and software troubleshooting, workstation deployment, and Active Directory. I’ve also supported live-event AV as a volunteer, setting up mixers and cable connections, monitoring sound, and responding to issues during events.
