Looking for a job

Michael Agunede

@michaelagunede

Project coordinator at WorkSafeBC who reduced service defects by 3.5% through stronger documentation, quality checks, and corrective action follow-through.

Canada

Message

At WorkSafeBC, I reduced service defects by 3.5% in four months by strengthening documentation, quality checks, and corrective action follow-through. I coordinated requests and priorities across internal teams, keeping deadlines, issues, and service commitments visible.

At Central 1 Credit Union, I supported stakeholders on a digital banking platform serving more than 240 credit unions. I maintained accurate records and followed up on open items to help protect response timelines.

At WIS International, I coordinated client-facing inventory and data collection projects across four provinces. I recommended Service Improvement Plans and contributed to strategic planning, increasing average revenue by more than $6,350 per project.

Experience

Work history, roles, and key accomplishments

Project and Service Coordinator

WorkSafeBC

Dec 2022 - Aug 2026 (3 years 8 months)

Reduced service defects by 3.5 percent in four months by strengthening documentation, quality checks, and corrective action follow through. Coordinated requests, priorities, and issue resolution across internal teams, maintaining accurate digital records and preparing progress summaries.

Excel SharePoint Jira Documentation Quality Checks Issue Resolution Stakeholder Communication Project Coordination

Project and Customer Support Coordinator

Central 1 Credit Union

Apr 2019 - Jan 2020 (9 months)

Supported stakeholders on a digital banking platform serving more than 240 credit unions, coordinating client operations and maintaining accurate records. Strengthened client relationships by anticipating service needs and providing clear updates.

client support Digital Banking Record keeping Issue Resolution Stakeholder Coordination

Inventory Manager | Client Operations Coordinator

WIS International

Jan 2016 - Apr 2019 (3 years 3 months)

Increased average revenue by more than $6,350 per project by recommending Service Improvement Plans and contributing to strategic planning. Coordinated client-facing inventory and data collection projects across four provinces, managing schedules, staffing, and logistics.

Inventory Management Client Coordination Project Coordination Data Validation Quality Assurance Logistics

Customer Service Manager

Walmart Canada

May 2015 - Jan 2016 (8 months)

Increased the Northwest customer base by 16 percent by spearheading the Customer Recruitment and Retention program. Coordinated frontline customer service operations and more than 120 daily requests while resolving escalations and maintaining accurate records.

Customer Service Customer Retention Escalation Resolution Team Coordination Record keeping