Dorcas Popoola

Serve as a key point of contact for senior leadership, delivering real-time financial dashboards and tracking project budgets to support cost reductions. Coordinate activities across departments and vendors, manage RAID logs, and build executive presentations.

Coordinate development of an event planning app, aligning developers, designers, and business stakeholders using Jira, Smartsheet, and Confluence. Lead weekly progress meetings and proactively resolve roadblocks.

Served as the central point of communication for a large-scale building project with 20+ stakeholders, coordinating meetings and maintaining audit-ready documentation. Streamlined Excel tracking workflows for budgets, schedules, and deliverables.

Drove a 20%+ increase in customer satisfaction scores and reduced complaints by 30% through process improvements. Led and coached a team of 25 customer service professionals and acted as liaison between departments.

Managed a high-value portfolio of 30–50 client accounts, including industry leaders such as Netflix, Amazon Prime, and Walt Disney. Drove 30% revenue growth through data analytics and negotiated contracts to improve profitability.

Project Management Professional (PMP) certification in progress, expected completion in January 2027.

Completed Agile Project Management training from November 2024 to February 2025.

Completed a certificate in Data Analytics and Predictive Analysis in 2023.

Bachelor's degree in Public Health from Ontario Tech University, completed in 2019.