Michaela Basson

I’m an HR Learning & Development Coordinator with 3+ years of experience supporting learning and development, HR operations, training administration, and business processes in fast-paced corporate environments. I coordinate training programmes end-to-end, keep learning records compliant and accurate in the LMS, and turn training data into management-ready reports.

At Fair Cape Dairies, I manage training for multiple departments—coordinating internal and external providers, scheduling and logistics, processing training transactions, and issuing training certificates. I prepare monthly training dashboards, maintain documentation and learning resources, and support succession planning and employee development by collaborating with managers on learning needs.

Before this, I worked as a Customer Collections Agent, where I handled high volumes of accounts while maintaining accurate records, resolving queries, and meeting performance targets. I also hold a Bachelor of Commerce with Industrial Psychology & Information Systems, and I’m pursuing a 120-hour TEFL/TESOL certificate to strengthen my training and facilitation capabilities.