Miaomiao Pan
@miaomiaopan
Experienced technical writer specializing in user-focused documentation.
ChinaWhat I'm looking for
With nearly five years of full-time experience in technical writing, I specialize in crafting user-focused documentation that enhances user experience and meets the needs of end-users. My expertise lies in optimizing the documentation lifecycle by implementing efficient AI-based tools and processes.
Throughout my career, I have collaborated with product managers, developers, and customer support teams to develop a wide range of technical documentation, including product manuals and API reference materials. My proactive approach has led to significant improvements in team efficiency and documentation quality, making me a valuable asset in any technical writing role.
Experience
Work history, roles, and key accomplishments
Technical Writer
Cobo
Jun 2024 - Present (1 year 6 months)
Collaborated with product managers, developers, and customer support teams to develop and translate a wide range of technical documentation, including product manuals, developer guides, and API reference materials. Involved in UX writing, creating clear, concise, and user-friendly content that enhances the overall user experience. Researched and evaluated AI tools to improve team efficiency, defin
Technical Writer
Agora (Shengwang)
May 2022 - Present (3 years 7 months)
Collaborated with product managers, developers, and technical support to create various technical documents, including release notes, quick-start guides, and API documentation in English and Chinese. Proactively responded to and tracked documentation-related issues, making updates to enhance developer experience. Wrote Python scripts to automate routine tasks and led the streamlining of collaborat
Technical Writer/User Assistance Developer
SAP
Nov 2019 - Present (6 years 1 month)
Collaborated with stakeholders to deliver diverse customer-facing content, including release notes, user guides, and API reference documentation in English. Authored a comprehensive guide from scratch for a complex product, overcoming challenges through extensive discussions with key stakeholders. Created videos using Snagit for product release notes and actively engaged with customers to integrat
Technical Writer
KUKA Robotics
Apr 2019 - Present (6 years 8 months)
Collaborated with product managers and engineers to deliver a robot OS application package in English using a DITA-based CMS. Maintained real-time communication with translation vendors, regularly checking accuracy and consistency of translated texts to ensure quality. Successfully completed comprehensive training in robot OS fundamentals.
Education
Degrees, certifications, and relevant coursework
SUShanghai International Studies University
Master of Translation, English-Chinese Translation
Specialized in English-Chinese Translation, focusing on developing advanced linguistic and cross-cultural communication skills essential for technical documentation. Gained expertise in translating complex technical content accurately and effectively.
ZUZhejiang Gongshang University
Bachelor of Management, Business Administration
Studied Business Administration, acquiring a foundational understanding of business principles, management strategies, and organizational behavior. Developed analytical and problem-solving skills applicable to various professional environments.
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