慕涵 孙
@000154
Experienced technical writer with a passion for creating customer-facing documentation.
What I'm looking for
As a seasoned technical writer, I have developed a strong expertise in creating various types of customer-facing documentation for products in different industries. With a proven track record of building documentation structures from scratch, creating style guides, and setting up documentation processes, I am confident in my ability to adapt to different development processes and working environments.
Throughout my career, I have worked with cross-functional teams to deliver high-quality documentation that is professional, concise, clear, and technically accurate. My experience in technical writing has equipped me with the skills to understand complex technical information quickly, identify target audiences, and deliver content that meets their needs.
I am a team player who interacts well with team members, developers, testers, and management, and I thrive in dynamic working patterns. I am excited to leverage my skills and experience to make a meaningful impact in a new role.
Experience
Work history, roles, and key accomplishments
Principal Technical Writer
Zuora
Nov 2021 - Present (3 years 8 months)
Implemented 3rd party DAP software to deliver in-product documentation, built documentation peer review process, and worked with internal and external teams.
Senior Technical Writer
Zuora
Sep 2018 - Nov 2021 (3 years 2 months)
Created writing style guide, maintained technical information in Zuora Knowledge Center, and implemented localization service.
Information Developer
IBM
May 2008 - Sep 2018 (10 years 4 months)
Created Information Development plan, developed technical information for product features, and worked with architect, technical editors, and QA team.
Education
Degrees, certifications, and relevant coursework
慕涵 hasn't added their education
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Availability
Location
Authorized to work in
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