Open to opportunities

Məhəmməd Hüseynov

@mhmmdhseynov

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Customer Experience Specialist who blends data-driven dashboards and mobile development to resolve issues fast.

Azerbaijan

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What I'm looking for

I’m looking for a role where I can combine customer-first service with technical problem-solving—helping users quickly, improving team workflows with dashboards and automation, and growing through hands-on ownership of reliable systems.

I’m a Customer Experience Specialist focused on delivering fast, accurate support through live chat and email. I manage customer inquiries, account-related requests, and technical issues while keeping satisfaction consistently high.

Beyond support, I build systems that make teams faster and clearer. At AllOneWeb, I transformed technical logs into visually engaging dashboards, created an automated unit testing ecosystem, and worked with a user-centric, feedback-loop-reducing approach to help teams find and fix bugs with minimal delay.

I also bring hands-on product and automation experience from commercial and volunteer work—developing iOS/Android front ends with Dart and Flutter, using Google Firebase for multi-platform data, collaborating with Git, and working with Android Studio. I’ve also implemented Selenium-based automation and deployed Linux virtual machines on Google Cloud to run applications automatically on a daily schedule.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist EU

LiveAgent

Sep 2025 - Apr 2026 (7 months)

Provided professional customer support via live chat and email, resolving inquiries and technical issues while maintaining high satisfaction. Managed account-related requests and built positive customer relationships through proactive assistance and accurate information.

Customer Support Live Chat Email Support Issue Resolution Account Management Technical Support Customer Satisfaction

Commercial Specialist

GOMC Azerbaijan

Dec 2021 - Jul 2024 (2 years 7 months)

Assisted in developing the front end of an iOS/Android mobile application using Dart and the Flutter framework. Managed cross-platform user input data with Google Firebase and collaborated with teammates using Git and Android Studio for development and visualization.

Dart Flutter Cross Platform Mobile Development iOS Android Firebase Git Android Studio Front End Developer

Content Creator

AllOneWeb

Jul 2022 - Apr 2024 (1 year 9 months)

Created visually engaging dashboards from technical logs to improve team communication and data accessibility. Built an automated unit testing ecosystem to accelerate development and reduce the feedback loop for quicker bug identification and resolution.

Data Visualization Dashboards Automated Testing Software Testing Bug Resolution

Volunteer

DOST Agency

Jun 2022 - Oct 2022 (4 months)

Managed communication and reporting for social service projects to ensure high-quality data presentation and stakeholder engagement. Implemented Selenium for web interaction and deployed a Linux virtual machine on Google Cloud to run the application automatically on a daily basis.

Communication Selenium Web Automation Linux Google Cloud Platform Automation Linux Virtual Machines

ASAN Service

Mar 2020 - Jun 2020 (3 months)

Designed communication strategies to engage the public and align project content with ASAN Service standards. Led internal communication and task delegation to streamline workflows and improve team productivity, while overseeing creation of visual and textual materials.

Communication Strategy Public Engagement Content Creation Visual Content Internal Communications Task Delegation