Nigar Mammadova

Provided premium customer support, addressing inquiries, recording problems, and managing internal mail processes. Handled outbound and debt calls, developed sales, and provided monthly performance reports and KPIs to management.

Coordinated the development and planning of Premium Loyalty programs based on customer segment needs. Identified marketing opportunities, managed resources, and oversaw program execution, tracking schedules and budgets.

Developed responsive web pages using HTML, CSS, JavaScript, Material UI, and Tailwind, implementing data validation and manipulation. Gained experience with APIs and collaborated effectively on team projects within tight deadlines.

Managed customer inquiries across online channels including social media, chat, and email, handling problem cases and assisting with process reviews. Provided dedicated customer service on social media platforms.

Managed incoming customer calls, researched problems, and provided effective solutions while collaborating with other departments to enhance service. Trained new employees on customer management policies and prepared relevant reports.

Studied Informatics and Management at Azerbaijan State Economic University. The curriculum focused on the intersection of information technology and business management principles.