Open to opportunities

Nigar Mammadova

@nigarmammadova

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Detail-oriented front-end developer with strong analytical skills.

Azerbaijan

Message

What I'm looking for

I am looking for a role that fosters creativity and collaboration, where I can contribute to innovative projects and grow my technical skills.

I am a detail-oriented front-end developer with a strong background in customer service and loyalty program management. My experience at Azercell Telecom MMC has equipped me with the ability to coordinate complex projects and understand customer needs, which I leverage to create effective loyalty programs. I thrive in fast-paced environments and am adept at managing multiple projects simultaneously.

During my internship at Ingress Academy, I developed responsive web pages using HTML, CSS, and JavaScript, and gained hands-on experience with Material UI and Tailwind. My analytical thinking and problem-solving skills have been instrumental in my ability to deliver high-quality work under tight deadlines. I am passionate about continuous learning and am always looking for opportunities to enhance my technical skills.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Support Representative

Current

Azercell Telecom MMC

Jan 2018 - Present (7 years 5 months)

Provided premium customer support, addressing inquiries, recording problems, and managing internal mail processes. Handled outbound and debt calls, developed sales, and provided monthly performance reports and KPIs to management.

Customer Support Sales Development KPIs Customer Relationship Management Communication Debt Management Data Entry

Loyalty Program Coordinator

Azercell Telecom MMC

Jul 2023 - Jan 2024 (6 months)

Coordinated the development and planning of Premium Loyalty programs based on customer segment needs. Identified marketing opportunities, managed resources, and oversaw program execution, tracking schedules and budgets.

Loyalty Programs Customer Experience Marketing Strategy Budget Management Data Analysis Project Coordination Reporting Customer Segmentation

Front-End Developer Intern

Ingress Academy

Oct 2022 - Jun 2023 (8 months)

Developed responsive web pages using HTML, CSS, JavaScript, Material UI, and Tailwind, implementing data validation and manipulation. Gained experience with APIs and collaborated effectively on team projects within tight deadlines.

HTML CSS JavaScript Material UI Tailwind API Integration Responsive Design Data Validation Web Development Team Collaboration

Online & Social Media Support Rep

Azercell Telecom MMC

Mar 2020 - Apr 2020 (1 month)

Managed customer inquiries across online channels including social media, chat, and email, handling problem cases and assisting with process reviews. Provided dedicated customer service on social media platforms.

Social Media Management Customer Service Chat Support Email Communication inquiry handling Process Reviews

Customer Care Specialist

Azercell Telecom MMC

Mar 2013 - Jan 2018 (4 years 10 months)

Managed incoming customer calls, researched problems, and provided effective solutions while collaborating with other departments to enhance service. Trained new employees on customer management policies and prepared relevant reports.

Call Center Operations Customer Service Problem Solving Reporting Customer Relationship Management Communication

Education

Degrees, certifications, and relevant coursework

Azerbaijan State Economic University

Bachelor of Science, Informatics And Management

Studied Informatics and Management at Azerbaijan State Economic University. The curriculum focused on the intersection of information technology and business management principles.