Гусейн Исмаилов

Open to opportunities

Гусейн Исмаилов

@000535

Customer support specialist with full-stack exposure and strong multilingual communication skills.

What I'm looking for

I seek a collaborative role where I can apply multilingual customer support, content moderation, and growing technical skills to improve user experience and team outcomes.

I am a customer support specialist with experience across moderation, content management, and technical support, fluent in Azerbaijani and Russian with professional English and elementary German. I combine hands-on customer-facing roles at ModSquad, MoGi Group, freelance content work, and hospitality reception with technical training in Full Stack development (C#, SQL, C++, Python) from STEP IT.

I emphasize clear communication, translation and copywriting strengths, and the ability to multitask in remote and in-person environments. I deliver high-efficiency customer care, moderated content, and collaborative problem solving while continuing to grow my technical skillset to better support product and user-facing teams.

Experience

Work history, roles, and key accomplishments

MO

Current

Customer Support

Current

ModSquad

Mar 2022 - Present (4 years 3 months)

Provided remote Russian-language customer support, handling inquiries and resolving issues to maintain high customer satisfaction across digital platforms.

Customer Support Communication Multitasking Ticketing Russian Remote Support Problem Solving

MG

Content Manager

MoGi Group

Sep 2021 - Mar 2022 (6 months)

Managed content production and customer communications for MoGi Group, supporting customers and coordinating content-related tasks to improve engagement.

Content Management Customer Support Copywriting Communication Multitasking MS Office

FR

Freelance Content Manager

Freelance

Jul 2020 - Sep 2021 (1 year 2 months)

Delivered freelance content management services including copywriting, moderation, and customer-facing communications for various clients.

Content Management Copywriting Customer Communications MS Office Multitasking Time Management

GL

Video Editor / Content Manager

GLA

Dec 2019 - Sep 2020 (9 months)

Edited video content and managed digital content workflows to support campaigns and improve audience engagement.

Video Editing Content Management Copywriting Multimedia Communication Time Management

DA

Translator / Copywriter / Customer Specialist

Database

Aug 2019 - Sep 2020 (1 year 1 month)

Provided translation and copywriting services and supported customers with written and oral translations to facilitate communication.

Translation Copywriting Customer Support Russian English Communication MS Office

CH

Reception

City Park Hotel

Jun 2018 - Aug 2019 (1 year 2 months)

Performed front-desk reception duties including guest check-in, customer service, and handling inquiries to ensure smooth hotel operations.

Customer Service Communication Organization Multitasking MS Office Punctuality

Education

Degrees, certifications, and relevant coursework

SI

STEP IT

Full Stack Development

2024 -

Attended Full Stack Developer program at STEP IT beginning 05/2024 in Baku, studying C#, SQL, C++, and Python.

AL

Azerbaijan University of Languages

Translation / Language Studies

2018 - 2022

Activities and societies: AUL Debates (10/2018 - 06/2019), 3rd speaker

Completed study program at Azerbaijan University of Languages with focus on translation and customer support-related skills from 09/2018 to 09/2022.

SC

School №167

General Education

2016 - 2018

Attended School №167 in Baku from 09/2016 to 07/2018.

SC

School №12

General Education

2007 - 2016

Completed primary and/or secondary schooling at School №12 from 09/2007 to 06/2016.

Tech stack

Software and tools used professionally

Gmail

SQL

Elementary

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