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Ramil Mammadov

@ramilmammadov1

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Client support and service-data analyst building ticket documentation, dashboards, and voice-of-customer reports.

Azerbaijan

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What I'm looking for

I’m aiming for IT support, help desk, or service operations work where I can document issues clearly, analyze service/customer data, and improve processes through ticket follow-up and dashboards.

At COMPETO MMC, I handle client requests through structured support processes—documenting tickets with clear notes, outcomes, and escalation details—then coordinating internally to resolve issues and reduce repeat requests.

I also prepare service data reporting and visual dashboards, monitoring service quality and following internal policies and workflows to keep marketplace operations stable.

As a Voice of Customer & Continuous Improvement intern at ASOIU, I analyze customer feedback and support cases, identify recurring issue patterns, and build business-friendly dashboards and presentations to support follow-up actions with relevant teams.

Experience

Work history, roles, and key accomplishments

Current

Client Support & Marketplace Operations Specialist

Current

Competo MMC

Dec 2024 - Present (1 year 8 months)

Handled client requests through structured support processes, ensuring accurate documentation and timely follow-up. Managed and closed assigned support tickets with clear notes and escalation details.

Microsoft Word Ticketing Process Improvement

Voice of Customer Analyst Intern

Competo MMC

Aug 2025 - Feb 2026 (6 months)

Prepared regular analytical reports based on customer feedback and service data. Identified and classified recurring customer issues and created visual dashboards to communicate findings.

Dashboard Preparation

Deputy Head of Department

Online Farm

Mar 2022 - Jan 2024 (1 year 10 months)

Created and checked business accounts on Facebook in line with internal requirements. Assisted in coordinating and monitoring the daily work of department staff.

Team Coordination Account Management Coordination

Help Desk Course

Netline Academy

Jan 2023 - Dec 2023 (11 months)

Completed Help Desk training, strengthening practical understanding of support processes, user assistance and issue handling.

Help Desk Support

Owner, Online Shop

Green Market

Mar 2017 - Feb 2021 (3 years 11 months)

Managed online sales activity, customer communication and order-related coordination. Built a portfolio of loyal customers through consistent communication and service quality.

Order Coordination Product Sourcing Sales Coordination