At AppFollow, I own sophisticated L1/L2 SaaS support cases from investigation through resolution, using logs, configuration data, API responses, and customer evidence to identify root causes.
I reproduce issues in test environments, troubleshoot authentication, connectivity, configuration, and integrations, and provide clear findings to Engineering, QA, and Product teams.
Previously at UpTime Solutions, I supported industrial condition-monitoring software and connected monitoring solutions, guiding customers through setup, reporting, account access, dashboards, and data visibility.
I also built interactive web applications and automation tools at GLT Express using Python, Django, Flask, HTML5, and CSS3, bringing software engineering experience to production support and API troubleshooting.
