Mfundo Gumede
@mfundogumede
I perform KYC compliance checks and resolve customer service issues across banking operations.
South AfricaWhat I'm looking for
At Genpact, I perform KYC and compliance checks, verify supporting documentation, and help customers resolve product and service issues.
Across several roles at TymeBank, I processed KYC/FICA documents, assessed high-risk accounts, monitored international transactions, handled card operations, and identified potentially fraudulent applications.
I bring more than six years of banking, financial services, administration, and customer-facing experience, with strong Excel, communication, documentation review, and remote-work capabilities.
Experience
Work history, roles, and key accomplishments
Performs KYC and compliance checks, verifies documentation, and supports customers with product and service inquiries. Handles complaints and manages inbound/outbound calls while adhering to compliance policies.
Client Service Consultant
TymeBank
Jan 2022 - Dec 2024 (2 years 11 months)
Processed KYC documentation and assessed high-risk customer accounts. Reviewed documentation for potential new clients and processed subpoenas for legal authorities.
Client Service Administrator
TymeBank
Jan 2021 - Dec 2022 (1 year 11 months)
Researched financial products and provided administrative support to senior financial advisers. Monitored international transactions and updated customer information in line with SARB regulations.
Card Operations Agent
TymeBank
Jan 2020 - Dec 2021 (1 year 11 months)
Escalated and resolved Visa-related cases and liaised with merchants on transaction reversals. Supported operational risk awareness and maintained compliance with money-laundering protocols.
Personal Loans Agent
TymeBank
Jan 2020 - Dec 2020 (11 months)
Conducted credit checks and evaluated customer affordability. Assessed bank statements, processed KYC/FICA documentation, and identified potentially fraudulent transactions.
Ambassador
Edge Field Marketing
Jan 2018 - Dec 2020 (2 years 11 months)
Engaged with customers and escalated queries appropriately. Created and supported marketing campaigns and provided training and supervision to staff.
Education
Degrees, certifications, and relevant coursework
Sedibeng TVET College
National N Diploma (N6), Marketing and Business Management
Completed the National N Diploma in Marketing and Business Management (N6) in 2019.
Residensia Secondary School
Matric (Grade 12), General
Completed Matric (Grade 12) in 2015.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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