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Tania Dube

@taniadube

Verification Specialist with 4+ years of experience in KYC, data entry, and customer support, delivering accurate and reliable results.

South Africa

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What I'm looking for

Data entry, KYC Analyst, Identity Verification, Customer service, Customer Onboarding, Customer Operations Associates,

I am a Verification Specialist with over four years of experience in identity verification, data entry, and customer support within the fintech and financial services industries. My background includes reviewing and validating customer documentation, conducting due diligence checks, maintaining accurate records, and supporting educational loan application processes. I have experience handling customer inquiries through phone calls, email, and CRM systems such as Zendesk, ensuring a high standard of service and compliance. I have obtained certifications in AML and Verification Training, Digital Marketing, Social Media Design, and General Assistant Training, and I am currently completing a Microsoft AI course in partnership with Absa. I am passionate about delivering accurate results, maintaining compliance standards, and contributing to efficient business operations and positive customer experiences.

Experience

Work history, roles, and key accomplishments

Verification Associate

Prodigy Finance

Apr 2022 - Aug 2025 (3 years 4 months)

Assessed and verified customer documents for education loan applications, ensuring accuracy and compliance with company requirements. Skilled in communicating with customers through phone calls and email, to resolve queries, provide updates, and request additional documentation when needed.

Verification Officer Data Entry Outbound Communications Email Communication Zendesk Remote Remote

Verification Associate

EXL South Africa

May 2021 - Apr 2022 (11 months)

Reviewed and authenticated government-issued IDs, residency papers, and financial statements. Confirmed that all uploaded documents met Jumio's strict security and compliance standards. Cross-checked personal information across various document types to prevent fraud. No communication to customers were required

Verification Officer Jumio

Sales Consultant

Young Designers Emporium

Oct 2020 - May 2021 (7 months)

Managing the cash desk, assisting customers on the sales floor, and maintaining the fitting rooms. Proven ability to provide a seamless shopping experience while efficiently handling transactions and organizing inventory.

Customer Engagement Product Knowledge

Education

Degrees, certifications, and relevant coursework

Concept Interactive Institution

Certificate, Digital Marketing and Social Media Design

2018 - 2019

Studied Digital Marketing and Social Media Design, gaining skills in Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Basic HTML and CSS, and Microsoft Office.