Open to opportunities

William Ngobeni

@williamngobeni

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I investigate fraud risk, strengthen banking operations, and deliver accurate AML, KYC, and sanctions casework.

South Africa

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What I'm looking for

I'm looking for a role where I can apply fraud risk, AML, KYC, sanctions, and operational case-management experience in a high-performance environment that values accuracy, service levels, collaboration, and continuous improvement.

I've built more than 15 years of banking operations experience at Absa Bank, handling fraud risk investigations, prevention workflows, and complex client escalations in high-volume environments.

In my recent Fraud Risk and Operations Investigation Specialist role, I managed case priorities, tracked action items, produced performance reports, and progressed escalations while maintaining service levels. I also coached colleagues, led weekly performance discussions, and supported operational improvements.

Previously, I monitored customer and transactional activity in real time, produced KPI reporting, trained new joiners, and helped teams resolve issues within demanding timelines. My KAMLS experience includes KYC, AML, sanctions screening, documentation review, exception handling, and escalation management.

I also bring client service and commercial experience from card operations and retail, where I resolved disputes, retained customers, identified needs, and supported upselling. I work comfortably with Excel, CRM platforms, case management systems, banking systems, and remote collaboration tools.

Experience

Work history, roles, and key accomplishments

Fraud Risk and Operations Investigation Specialist

Absa Bank Ltd

May 2025 - Aug 2026 (1 year 3 months)

Managed high-volume case workflows, conducted weekly team performance meetings, and produced operational reports for management review. Provided coaching and identified process gaps to support continuous improvement.

Fraud Investigation Case Management KPI Reporting Team Coaching Process Improvement Stakeholder Communication Microsoft Office

Fraud Risk and Operations Prevention Specialist

Absa Bank Ltd

Sep 2020 - May 2025 (4 years 8 months)

Monitored high-volume customer and transactional activity in real time, produced KPI reports, and delivered coaching to frontline colleagues. Trained new joiners on operational processes and escalation pathways.

Fraud Prevention Real time Monitoring KPI Reporting Training Operational Processes Escalation Management Microsoft Office

Card Operations Client Services Consultant

Absa Bank Ltd

Feb 2017 - Aug 2019 (2 years 6 months)

Managed complex client queries, disputes, and escalations across retail, high-net-worth, and business segments. Used value-based conversations to retain clients and upsell credit limit increases.

Client Services Dispute Resolution Upselling Customer Retention Compliance Training Microsoft Office

Middle Office Consultant – KAMLS

Absa Bank Ltd

Aug 2014 - Jan 2017 (2 years 5 months)

Applied disciplined administrative processes in a fast-paced environment, identified inconsistencies, and escalated issues within SLAs. Supported new-joiner training on KYC, AML, sanctions screening, and exception handling.

KYC AML Sanctions Screening Exception Handling Documentation Training Microsoft Office

Customer Service and Sales Assistant

Top CD Wonderboom

Jan 2011 - Dec 2013 (2 years 11 months)

Delivered frontline customer service in a high-volume retail environment, assisted with product selection, and upsold merchandise to meet sales targets. Processed transactions and trained new joiners.

Customer Service Upselling Sales Cash Handling Inventory Control Training