MFONOBONG EDIGHIENYONG

Handled front-desk and administrative operations, including patient information collection, scheduling, and booking/fast-tracking appointments. Managed EMR/Excel records, HMO claim form vetting, billing and payments, client inquiries, and trained less experienced staff.

Assisted customers with international flight booking by preparing flight itineraries and guiding the booking process. Coordinated add-on services (meals and accommodation), monitored flight price changes, and reported updates to the manager.

Educated clients on investment and savings options and explained terms and conditions for each plan. Managed record keeping, scouted for customers, processed client monetary transactions, and maintained trust-focused customer relationships.

Received and registered new patients and collected monetary transactions between patients and the hospital. Compiled daily hospital data for future reference and operational continuity.

Transferred data from hard copies using KoboCollect, reviewed entries for errors, and reported unusual findings to management. Followed privacy guidelines, generated weekly/monthly reports, maintained required software updates, trained new employees, and organized source documentation.

Supported hospital operations by receiving and registering new patients and collecting monetary transactions between patients and the hospital. Maintained daily hospital data for future reference to improve administrative continuity.

Supported patient intake by receiving and registering patients and handling monetary transactions for hospital services. Collected daily hospital data for future references and documentation.

Earned a B.Sc. in Microbiology from the University of Uyo in 2019.