Mfon Jacob

Delivered customer services by resolving inquiries and complaints through CRM and ticketing systems, ensuring timely closure and satisfaction. Processed high-volume financial transactions with strict adherence to accuracy and compliance standards.

Supported HR and administrative functions including staff records management, reporting, and internal coordination. Responded to client inquiries and supported service delivery processes.

Provided front-line customer support and administrative assistance, including account setup, document verification, and record management. Maintained accurate records and supported HR documentation for staff onboarding.

Supported HR operations including recruitment coordination, onboarding documentation, payroll assistance, and performance tracking. Assisted with expense tracking, budgeting support, and financial summaries.

Processed 150-250+ daily customer transactions with 100% accuracy, executed LCY and FCY funds transfers in line with CBN regulations, and managed bulk salary payments and fixed deposit bookings. Performed daily cash balancing and supervised frontline service operations.

Provided remote administrative and virtual assistance including scheduling, email handling, document preparation, and data entry. Managed calendars, coordinated meetings, and supported internal communications.

Completed the Virtual Assistant Program in 2024.

Completed Bank Ethics & Compliance certification in 2022.

Completed Project Management training in 2020.

Bachelor of Science in Business Management from the University of Uyo, Nigeria, completed in 2018.

Completed Customer Service Fundamentals certification.

Completed Time Management & Prioritization certification.

Completed Communication in the 21st Century Workplace certification.

Completed Operational Risk Management certification.