Mahadi Hasan Masum
@mahadihasanmasum
Friendly concierge dedicated to enhancing guest experiences.
What I'm looking for
I am a friendly and resourceful Concierge with a knack for resolving guest issues and enhancing experiences. Known for fostering warm and welcoming atmospheres, I ensure seamless guest processes and coordinate special requests promptly. My dedication to guest satisfaction is evident in my ability to streamline check-in and check-out processes, making every guest feel valued and cared for.
With extensive experience in various hospitality roles, including my current position at Zulal Wellness Resort Qatar, I have developed a solid understanding of training and mentoring employees. I am a loyal employee and a dedicated team player, proactive and hands-on in task completion. My effective communication skills and leadership qualities have allowed me to excel in guest transportation and luggage assistance, ensuring that every guest's arrival and departure is smooth and enjoyable.
Experience
Work history, roles, and key accomplishments
Concierge/Bellboy
Zulal Wellness Resort Qatar
Jan 2022 - Present (3 years 6 months)
Friendly and resourceful Concierge with a knack for resolving guest issues and enhancing experiences. Known for fostering warm atmospheres and ensuring seamless guest processes.
Bellboy/Airport Representative
Safir Doha Hotel Qatar
Jan 2018 - Feb 2021 (3 years 1 month)
Responsible for welcoming guests from the airport, assisting with luggage, and coordinating transportation arrangements. Ensured a smooth arrival and departure process for guests.
Bellboy/Airport Representative
Galesia Hotel & Resort, Dhaka
Jan 2014 - Mar 2014 (2 months)
Welcomed guests from the airport and assisted with luggage. Managed check-in processes and ensured guest satisfaction during their stay.
Bellboy/Airport Representative
Grand Oriental Hotel, Dhaka
Jan 2013 - Apr 2013 (3 months)
Assisted guests with luggage and transportation arrangements upon arrival and departure, ensuring a welcoming experience.
Education
Degrees, certifications, and relevant coursework
Government Titumir College
Bachelor's Degree, Hospitality Management
2014 -
Pursued a Bachelor's Degree with a focus on developing skills relevant to the hospitality industry, emphasizing customer service and management.
City College Cumilla
HSSC Diploma, Commerce
2009 -
Completed HSSC Diploma in Commerce, gaining foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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