Open to opportunities

Merin Poulose

@merinpoulose

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I am a Business and Data Analyst driving compliance and automation across payments, insurance, and r

United States

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What I'm looking for

I am seeking BA or Data Analyst roles in payments, insurance, or retail where I can lead compliance automation, drive efficiency, and work in collaborative Agile teams.

I am a Business and Data Analyst with five years' experience bridging business needs and technology across insurance, retail, and financial services.

I led a Guidewire migration from a mainframe platform to the Guidewire Insurance Suite, redesigning policy and claims workflows and enabling 900+ underwriters to operate 60% faster.

I replatformed a legacy CSR application using ServiceNow to improve SLA-driven ticket resolution, reducing average resolution time by 30% and increasing first-call resolution by 25%.

In payment modernization initiatives I drove SWIFT automation with the Dragonfly tool, integrating AML, OFAC, and ISO 20022 standards to achieve 100% compliance and cut manual validations by 85%.

I deliver outcomes using Agile practices, Jira and Confluence, Tableau and Power BI for analytics, SQL and Python for data work, and cloud tooling such as AWS and CI/CD to support scalable deployments.

Experience

Work history, roles, and key accomplishments

Current

Business Analyst | SWIFT Payments

Current

Kovan Technologies

Jan 2025 - Present (9 months)

Gathered, analyzed, and documented business requirements to enhance security for cross-border SWIFT payments, aligning initiatives with global compliance frameworks and payment industry standards (including ISO 20022). Led the integration of real-time compliance checks with AML, OFAC, and global sanctions lists; partnered with risk, compliance, and finance teams to ensure end-to-end regulatory cov

AML OFAC ISO 20022 Jira Confluence Dragonfly CI CD Data Analysis Stakeholder Management

IT Business Analyst– Finance, Payments & Compliance

Miracle Software Systems

Nov 2023 - Dec 2024 (1 year 1 month)

Acted as the key liaison between business stakeholders, IT teams, and operations to gather, analyze, and document requirements for replatforming the legacy CSR application supporting retail supply chain functions. Managed Agile ceremonies (stand-ups, sprint planning, retrospectives) and maintained the product backlog in Jira, ensuring alignment across development and business teams.

ServiceNow Agile Jira Supply Chain Management Data Analysis Stakeholder Management UAT

Business System Analyst

New Dream Data Systems

Jan 2022 - Oct 2023 (1 year 9 months)

Led business analysis for the successful migration of a legacy policy and claims management platform to the Guidewire Insurance Suite (Policy, Billing, and Claims Centers), improving operational efficiency and system reliability. Performed in-depth analysis of claims and policy data using SQL and Power BI to uncover risk trends, directly supporting the underwriting team in adjusting strategies, le

P C Insurance Workflow Optimization Regulatory Compliance SQL Power BI Agile Jira

Student Business Analyst

Center for Business Ingenuity- Gannon University

May 2020 - Nov 2021 (1 year 6 months)

Worked with the Center for Business Ingenuity (CBI) at Gannon University as a data analyst for the Erie Technology Incubator (ETI) Clients. Experience in gathering Business Requirements, Analysis, Design, Development, Testing, Implementation, and Documentation of various functionalities of Business Intelligence in Tableau.

Tableau SQL Data Visualization Business Requirements Document Agile Data Analysis Client Communication

Intern- Data Analyst

Bharati College of Nursing

Jan 2019 - Nov 2019 (10 months)

Documented data analysis processes and methodologies for knowledge sharing. Supported senior analysts in complex data projects and strategic initiatives.

Data Analysis Documentation Industry Best Practices

Business Analyst Intern – Guidewire - Insurance

Kovan Technologies

May 2018 - Nov 2018 (6 months)

Analyzed and documented business requirements for Guidewire PolicyCenter, BillingCenter, and ClaimCenter implementations. Coordinated UAT and system validation efforts, working closely with QA teams to test new functionalities in Guidewire applications.

UAT

Education

Degrees, certifications, and relevant coursework

Gannon University

Master of Business Administration, Business Analytics (Management Science and Quantitative Methods)

2020 - 2021

Completed a Master of Business Administration with a specialization in Business Analytics. Focused on management science and quantitative methods to develop strong analytical and decision-making skills.

Mahatma Gandhi University

Bachelor of Commerce, Finance and Taxation

2016 - 2019

Obtained a Bachelor of Commerce with a specialization in Finance and Taxation. Gained foundational knowledge in financial principles, taxation laws, and business operations.