mercy wafula

Provided virtual assistant services to various clients, managing administrative tasks and supporting business operations. Utilized strong organizational and communication skills to ensure client satisfaction.

Carried out appropriate data backup and Data recovery and restore system in case of failure. Ensured all computers in the organization were networked and free of security risks, enforcing system security matrices and performing system integrity checks.

Oversaw staff adherence to standard operating procedures and managed the movement and safe keeping of Fuel cards. Conducted weekly audits of assets to ensure all accessories were in place and the general state of assets was acceptable.

Conceived new digital marketing campaigns and directed a retail sales team to introduce Proto products in 7 towns. Served customers, processed sales transactions, and resolved customer complaints.

Trained learners on the New U.S curriculum, computer formatting, software installations, and computer repair. Achieved daily targets, increasing efficiency, productivity, and profitability in the school.

Installed computers and computer accessories, applied operating system updates and configuration changes. Provided ICT solutions to various departments, including networking and troubleshooting.

Performed routine audits of systems and software, troubleshooting any reported problems. Ensured that the network was up and running, demonstrating teamwork and interpersonal skills.

Provided computer training and software installations. Performed typing, printing, lamination, binding, and photocopy services for clients.

Activities and societies: Marketing Strategies & Brand Growth, Social media marketing, SEO & content marketing, Email marketing & automation, Paid advertising (Google & social ads), Analytics & performance tracking, Customer engagement & lead generation

Completed a program in Digital Marketing, covering strategies for brand growth, social media, SEO, and content marketing. Gained expertise in email marketing, paid advertising, and performance tracking.

Activities and societies: Cyber Threats & Risk Management, Network security fundamentals, Threat intelligence & mitigation, Encryption & authentication, Security policies & compliance, Incident response & ethical hacking basics

Studied cybersecurity fundamentals, including cyber threats, risk management, network security, and incident response. Developed skills in encryption, authentication, and ethical hacking basics.

Activities and societies: Entrepreneurial Mindset & Leadership, Business model development, Market research & validation, Financial planning & fundraising, Growth strategies, Pitching & storytelling, Leveraging AI for business success

Participated in the Founder Academy, developing an entrepreneurial mindset and leadership skills. Covered business model development, market research, financial planning, and growth strategies.

Activities and societies: IoT Fundamentals & Applications, Smart devices & connectivity, Sensor technology & data collection, IoT security & privacy, Cloud integration & edge computing, Real-world IoT solutions, Automation & AI in IoT

Focused on IoT fundamentals and applications, including smart devices, connectivity, and sensor technology. Explored IoT security, cloud integration, and real-world IoT solutions with automation and AI.

Activities and societies: Fundamentals of Cybersecurity, Threat identification & risk management, Network & data security, Cyber hygiene & best practices, Security compliance & regulations, Incident response & mitigation, Safeguarding digital assets

Studied fundamentals of cybersecurity, including threat identification, risk management, and network and data security. Gained knowledge in cyber hygiene, security compliance, and incident response.

Activities and societies: Administrative Support & Organization, Email & calendar management, Data entry & research, Customer support, Document preparation, Task automation with AI, Time management & productivity tools

Trained as a Virtual Assistant, gaining skills in administrative support, email and calendar management, and data entry. Learned about customer support, document preparation, and task automation with AI.

Activities and societies: AI and the future of work, Unlocking AI powers with prompting, Going above and beyond with your persona, Creating content with AI, AI Assistants, AI Powered Decision making, Turbocharging your business

Explored AI and the future of work, focusing on unlocking AI powers with prompting and creating content with AI. Learned about AI assistants, AI-powered decision-making, and turbocharging business with AI.

Activities and societies: Mindsets for Growth, Problem Solving, Communication for Impact, Data Analysis, Entrepreneurial Leadership, Creative Thinking, Developing Mindsets

Developed leadership and core business skills, focusing on mindsets for growth, problem-solving, and impactful communication. Gained expertise in data analysis, entrepreneurial leadership, and creative thinking.

Completed a comprehensive diploma program focusing on Information Communication Technology. Gained foundational knowledge and practical skills in various ICT domains.