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GIBSON GIKERA

@gibsongikera

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Detail-oriented Virtual Assistant & IT Professional with 4+ years experience.

Kenya

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What I'm looking for

I am seeking a role that allows me to leverage my administrative and technical skills in a dynamic environment, with opportunities for growth and professional development.

I am a detail-oriented and resourceful Virtual Assistant and IT Professional with over four years of experience in providing high-level administrative, technical, and customer support. My proven ability to manage calendars, organize workflows, and maintain seamless operations has been instrumental in my career. I am proficient in various office tools, digital systems, social media platforms, and CRM software, which allows me to excel in multitasking and communication.

In my current role as a Knowledge Management Officer at Onsite Africa, I spearheaded the implementation of digital systems that increased workflow efficiency by 30%. I also coordinated a smooth transition to electronic payment platforms, significantly improving financial operations. My previous experience as an Internet Technician further honed my technical support skills, ensuring a 99% network uptime for clients and enhancing customer satisfaction through effective onboarding processes.

Experience

Work history, roles, and key accomplishments

Current

Knowledge Management Officer

Current

Onsite Africa

Jan 2022 - Present (3 years 9 months)

Spearheaded digital systems implementation, increasing workflow efficiency by 30%. Coordinated a smooth transition to electronic payment platforms, improving financial operations. Conducted organization-wide training on digital platforms and knowledge management systems.

Systems Implementation Workflow Management Electronic Payment Platforms Financial Operations Knowledge Management Training Data Analytics Project Coordination

Internet Technician

Onsite Africa

Mar 2018 - Dec 2021 (3 years 9 months)

Delivered high-quality technical support, ensuring 99% network uptime for clients. Played a key role in onboarding and migrating customers to digital internet solutions. Handled diagnostics, troubleshooting, and customer feedback.

Technical Support Network Uptime Diagnostics Troubleshooting Customer Feedback CRM Platforms Client Communication

Computer & Math Teacher

Nijiri School

Jan 2016 - Mar 2018 (2 years 2 months)

Developed interactive digital teaching materials, increasing student engagement. Automated the student records system, reducing administrative workload by 40%. Integrated ICT tools in teaching, aligning with modern education standards.

Digital Teaching Administrative Workload Reduction ICT Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

Bachelor of Science, Computer Science

Completed a comprehensive Bachelor of Science program focusing on Computer Science. Gained foundational knowledge in programming, data structures, algorithms, and software development principles.

Uganda Revenue Authority

Certification, Freight Forwarding

Obtained a certification in Freight Forwarding, covering key aspects of logistics, customs procedures, and international trade regulations. Developed expertise in managing the transportation of goods across borders.