At Softnation Homes, I made outbound calls to promote property offerings, generate leads, and qualify prospective clients. I exceeded sales targets by 40% and booked qualified appointments.
I also prepared sales proposals and converted calls into sales by addressing client concerns and guiding them through decisions. My interactions earned a CSAT score of over 100%.
At Loadsmart, I supported customers with shipment tracking, delivery updates, and logistics coordination through calls, email, and live chat. I resolved inquiries, billing discrepancies, and complaints with a focus on first contact resolution.
I maintained customer records and support tickets using Salesforce and Zendesk, and worked with operations teams to communicate between customers and drivers. I bring experience in customer support, outbound sales, lead generation, and relationship management.
