Open to opportunities

Mercy Sobowale

@mercysobowale

Message

Public Relations professional skilled in customer service, communications, and media relations.

Nigeria

Message

What I'm looking for

I seek a role where I can apply PR and customer-service strengths, contribute to brand growth, and continue professional development in a collaborative, fast-paced environment.

I am a Public Relations graduate with practical experience in customer service, media support, and stakeholder communications. I consistently deliver accurate, timely customer transactions and resolve complaints efficiently, earning multiple recognitions and a nomination for Employee of the Year.

I have supported broadcast production, reception and administrative duties, and contributed ideas that increased product sales and improved brand image. I am disciplined, able to work with minimal supervision, and committed to continuous improvement through training and team knowledge sharing.

Experience

Work history, roles, and key accomplishments

Current

Online Sales Representative

Current

Tonic Technologies

Oct 2022 - Present (3 years 5 months)

Managed customer transactions and product inquiries, implemented process improvements to accelerate transaction processing and resolved disputes, earning three formal recognitions and a 2024 employee nomination.

Customer Service Transaction Processing Dispute Resolution CRM Process Improvement Communication

Customer Service Representative

Zoropay

Sep 2021 - Aug 2022 (11 months)

Handled daily customer calls, onboarded new customers and improved brand image through follow-up calls and site visits, commended for resolving complaints on first call.

Customer Support Phone Support Onboarding Complaint Resolution Relationship Building Sales Support

Office Receptionist

Royal Roots Television

Mar 2021 - Sep 2021 (6 months)

Supported CEO with administrative tasks, managed appointments and record-keeping, handled calls and bank deposit logistics during NYSC placement.

Reception Administrative Support Calendar Management Record keeping Meeting Coordination

Broadcast Production Intern

Nigerian Television Authority

Jun 2018 - Aug 2018 (2 months)

Assisted production staff developing stories and scripts for TV and online platforms, supported meetings and guest tours, contributing to program research and logistics.

Production Support Research

Radio Station Intern

Inspiration FM

May 2017 - Aug 2017 (3 months)

Prepared studio setups and materials for live broadcasts, managed advertiser and listener communications, screened calls and supported show logistics.

Call Screening Content Research Audience Engagement