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Mercy Paulinus

@mercypaulinus

Front Desk Executive at Hephzibah Eyecare, supporting patient visits, appointments, billing, and clinic operations.

At Hephzibah Eyecare, I welcome patients, support them throughout clinic visits, and coordinate appointments, enquiries, calls, and follow-ups.

I also handle front-desk administration, including patient registration, payments, billing, records, and daily documentation. I assist patients with HMO processes and contribute to stock-taking and inventory management.

At Hephzibah Eyecare, I also assist with optical product sales and pharmacy-related requests, and participate in community outreach, health screenings, and promotional campaigns.

Earlier, I supported patient care as a Healthcare Assistant volunteer at Festac Primary Healthcare Centre and monitored clients’ vital signs and medication intake as a Live-in Caregiver at Greyhaven Care Service. I hold an Associate Degree in Health Science from University of the People and am pursuing a BSc. in Health Science.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Executive

Current

Hephzibah Eyecare

Jan 2026 - Present (9 months)

Welcomed and attended to patients, managed appointments, front-desk administration, HMO processes, inventory, optical sales, and marketing activities. Liaised with doctors, patients, and vendors to support smooth clinic operations.

Front Desk Operations Patient Care Appointment Scheduling HMO Processes Inventory Management Optical Sales Marketing Microsoft Office Communication Skills Customer Service

Supervisor

LM Workspace

Jan 2024 - Dec 2025 (1 year 11 months)

Oversaw daily business operations, assessed operational challenges, implemented solutions, and supervised staff to achieve organizational goals.

Operations Management Staff Supervision Problem Solving Decision making

Sales Representative

Benow Pharmacy

Jan 2023 - Dec 2024 (1 year 11 months)

Developed in-depth knowledge of pharmaceutical products, maintained confidentiality and professionalism, and assisted customers with product selection.

Pharmaceutical Products Customer Service Confidentiality Product Selection

Sales Representative

Net Pharmacy

Jan 2023 - Dec 2023 (11 months)

Assisted customers with medication selection and usage guidance, and supported daily pharmacy operations and safety practices.

Medication Guidance Pharmacy Operations Safety practices Customer Service

Healthcare Assistant

Festac Primary Healthcare Centre

Jan 2023 - Dec 2023 (11 months)

Assisted healthcare professionals with patient care, promoted patient dignity and privacy, supported infection control, and assisted with patient flow and documentation.

Patient Care Infection Control Health and Safety Documentation Patient Flow

Administrative Assistant

Excellent Mind Cyber Café

Jan 2017 - Dec 2022 (5 years 11 months)

Typed and formatted documents using Microsoft Word, assisted clients with computer services, managed data entry and file organization, and provided customer support.

Microsoft Word Data Entry File Organization Customer Support Computer Operation