At Ibadan Digital Services, I provide customer support through email, phone, and live chat. I resolve complaints and service issues and escalate complex cases when needed.
I document customer interactions in CRM and ticketing systems, helping maintain accurate records while working remotely.
At Success Link Ventures, I assisted customers with inquiries and service concerns. I also maintained customer records and used CRM systems to track complaints and feedback.
My work has included supporting customer retention through responsive service. I’m comfortable working across time zones and learning new systems and tools.
