As a remote Customer Support Representative, I respond to customer inquiries by email, chat, and phone, and provide information about products and services.
I resolve complaints, update customer records and support tickets, and follow up on issues until they’re resolved. When an issue is complex, I escalate it to the appropriate department.
I use CRM tools, HubSpot, and Google Workspace to support customer service work. I also hold a Virtual Administrative Assistant Certification and a B.Eng in Electrical/Electronics Engineering from Ekiti state University, Ado Ekiti Nigeria.
