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Mercy Musya

@mercymusya

Highly organized and proactive Virtual Assistant

Kenya
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What I'm looking for

Committed to providing top-notch administrative support and enhancing operational efficiency.

As a highly organized and proactive Virtual Assistant with over 2 years of experience, I have provided comprehensive administrative support and customer service to businesses and entrepreneurs. I am proficient in managing schedules, handling communications, and streamlining office operations. My demonstrated ability to adapt to various tasks, improve efficiency, and deliver exceptional client service has made me an invaluable asset to teams.

With a strong background in administrative support, customer service, and project management, I am committed to providing top-notch support and enhancing operational efficiency. I am proficient in a range of tools and systems, including Microsoft Office Suite, Google Workspace, project management tools, CRM systems, and social media platforms.

I am a dedicated and proactive professional, always looking for ways to improve processes and deliver exceptional results. I am excited to contribute my expertise and dedication to a new team and help drive success.

Experience

Work history, roles, and key accomplishments

MA
Current

Virtual Assistant

Mercy Musya Virtual Assistant

Feb 2022 - Present (3 years 8 months)

Provided high-level administrative support to clients, including managing schedules, booking appointments, and coordinating meetings. Handled email and phone communications, responding to inquiries and ensuring prompt and professional customer service.

BC

Administrative Assistant

Brains worth company

Feb 2022 - Dec 2022 (10 months)

Supported daily office operations by handling phone calls, scheduling meetings, and preparing correspondence. Coordinated travel arrangements and managed expense reports for senior executives.

DC

Customer Support Representative

DreamBig company

Feb 2021 - Feb 2022 (1 year)

Provided exceptional customer support via phone, email, and chat, resolving issues and addressing inquiries efficiently. Assisted in processing orders, managing returns, and handling customer feedback to enhance satisfaction.

Education

Degrees, certifications, and relevant coursework

Mercy hasn't added their education

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Tech stack

Software and tools used professionally

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Mercy Musya - Virtual Assistant - Mercy Musya Virtual Assistant | Himalayas