Mercy Emeka-Ogidi

I am a dedicated and results-driven customer service professional with over 5 years of experience in client relationship management, account maintenance, and financial advisory services. My most recent role at First Bank of Nigeria Ltd has equipped me with strong skills in onboarding new customers, managing account relationships, and providing personalized financial advice to help clients achieve their goals.

Prior to this, I served as a Front Desk Officer at Jem Capital Microfinance, where I was the first point of contact for customers and business partners, providing direct client services and generating revenue through wealth management. My ability to communicate effectively and build sustainable relationships has consistently led to high client satisfaction and trust.

I hold a Bachelor of Arts Degree from the University of Jos and have a strong foundation in administrative support, having volunteered at Arm of Hope World Outreach where I managed day-to-day operations and supported senior executives with travel arrangements and administrative tasks.