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Mercy Annan

@mercyannan

Virtual Assistant with remote experience — client pipelines, CRM, scheduling, contract drafting, and B2B proposals for real estate & training clients.

Ghana

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What I'm looking for

I'm looking for a remote Virtual Assistant or administrative support role where I can bring my client pipeline management, CRM, and document coordination experience to a team that values reliability and clear communication.

I'm a Ghana-based Virtual Assistant with hands-on remote work experience, currently managing client operations for a real estate company and previously working fully remote for a UK-based training company.

At Holt Green Training (Stockport, UK), I worked remotely managing client communications and follow-ups, liaising between clients and management, and running a content strategy with a team of 10 — so I'm already comfortable with async coordination, cross-time zone communication, and remote accountability.

At Sonni Group Real Estate, I manage a client pipeline of up to 200 daily leads, draft contracts and commission agreements, schedule and coordinate deals end-to-end, and produce B2B proposals for institutional partners. At Dignity DTRT Apparel, I maintained structured records and reporting systems across 14 production lines — the kind of document control and attention to detail that translates directly into VA work: inbox management, CRM upkeep, scheduling, data entry, and client-facing communication.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Sonni Group Real Estate Ltd

Feb 2026 - Present (8 months)

Manage sales negotiations for luxury residential and land developments, drafting and coordinating Sale and Purchase Agreements (SPAs) with clients, legal counsel, and financial institutions. Manage a client pipeline of up to 200 leads daily during active social media ad campaigns, guiding prospects from initial inquiry through purchase commitment.

Google Workspace Adobe Express Capcut AI Tools Claude WhatsApp Business API

Administrative Clerk

Dignity DTRT Apparel

Jul 2023 - Dec 2025 (2 years 5 months)

I was an Administrative & Quality Assurance Clerk managing quality records across 14 production lines and 32 operators. I analyzed audit datasets to drive product improvements, streamlined defect and corrective action workflows, and developed new-hire training programs that significantly improved team turnaround times.

Excel Quality Control Quality Management Systems Administrative Support

Sales Representative

Holt Green Training Limited

Mar 2023 - Oct 2024 (1 year 7 months)

Worked fully remote for a UK-based vocational training company, managing client communications and a daily content strategy for students across Ghana. Coordinated with a 10-person team across time zones, optimized webinar scheduling to boost engagement, and liaised between clients and management to resolve issues and drive adoption — building strong async communication skills.

Instagram WhatsApp Google Meet Google Workspace Google Sheets CRM

Education

Degrees, certifications, and relevant coursework

Kwame Nkrumah University of Science and Technology

Bachelor of Arts, Social Work

2019 - 2022

Grade: First Class Honors

Activities and societies: I completed a field practicum across several placements in Accra (Domestic Violence and Victim Support Unit, Osu Children's Home, Osu Remand Boys and Girls Correctional Center & Family and Circuit Court Probation Unit), gaining hands-on experience in casework and administrative support within Ghana's social service system.

Pursued a Bachelor of Arts in Social Work with First Class Honors, achieving a CWA of 72.09.