Open to opportunities

Mercy Amoka

@mercyamoka

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Early-career data analyst and IT support professional turning insights into measurable customer and business impact.

Nigeria

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What I'm looking for

I’m looking for a role where I can apply data analytics and reporting to real decisions, while supporting customers reliably. I want a team that values structured problem-solving, clear communication, and continuous learning.

I’m an early-career professional with hands-on experience across data analytics, IT support, and social media management. I bring a practical, customer-focused approach—supported by a 15-week Data Analytics Bootcamp covering cleaning, EDA, regression, clustering, NLP, and dashboarding.

In IT support roles, I respond to inquiries across email, WhatsApp, and phone, create and manage support tickets, and provide first- and second-line troubleshooting for hardware and software issues. I also prepare daily operational and support reports using Microsoft Excel and follow up on unresolved tickets to protect service delivery and customer satisfaction.

On the customer-facing side, I’ve managed end-to-end social media presence—planning content calendars, creating brand storytelling content, and driving engagement through DMs and comments. I track and analyze performance metrics, use Canva for content creation, and support lead conversion through structured conversations and content strategy.

Experience

Work history, roles, and key accomplishments

Social Media Handler

Xstheey Fashionz

May 2026 - Jun 2026 (1 month)

Managed the end-to-end social media presence for a luxury fashion brand, creating and executing content strategy across platforms. Handled DM sales conversations, maintained a content calendar, and tracked performance to refine audience growth.

Performance Monitoring Social Media Strategy Brand storytelling DM Sales And Lead Conversion Community Engagement

Social Media Manager - Customer Success

CTS Consults

Feb 2026 - Apr 2026 (2 months)

Developed and scheduled social media content while maintaining a consistent brand voice and posting cadence. Created Canva graphics and captions, managed community interactions, and analyzed page performance to inform content decisions.

Content Scheduling Brand Voice Canva Community Management Community Engagement Content and Copywriting

IT Support Officer

DOTMAC Technologies

Apr 2025 - Feb 2026 (10 months)

Provided customer support via email, WhatsApp, and phone, resolving complaints and escalating dissatisfied cases as needed. Managed customer support tickets, performed first- and second-line hardware/software troubleshooting, and produced daily operational support reports using Microsoft Excel.

Customer Support Email Support Ticket Management Second Line Troubleshooting Complaint Management Excel

IT Intern

Federal Capital Territory Administration (FCTA)

Jun 2022 - Dec 2022 (6 months)

Provided technical and administrative support to staff, assisting with software troubleshooting and end-user support. Prepared reports and presentations, collaborated on problem analysis and solutions, and organized digital and physical project records.

Technical Support Technical Troubleshooting end user support Report Preparation Problem Analysis

IT Intern

National Assembly Annex

Oct 2021 - Jan 2022 (3 months)

Supported daily IT operations and assisted staff with technical tasks. Maintained spreadsheets and office documentation, and participated in team-based problem solving and task execution.

IT Operations Support Team Based Problem Solving