Open to opportunities

Mercedes Prieto Garzon

@mercedesprietogarzon

Channel Operations Specialist at ANSYS supporting EMEA partners and closing multi-year deals through the Quote-to-Cash process.

Spain

Message

What I'm looking for

I'm looking for remote opportunities in Channel Operations, Partner Operations, or GTM Operations. I have experience working with partners and international teams across EMEA, USA, and APAC, focusing on process improvement, operational efficiency, and collaboration. I enjoy solving problems, driving continuous improvement, and helping businesses scale. "Never siloed, always collaborative."

At ANSYS, I prepare quotation proposals, legal documentation, and licensing requests for Germany and the Nordic region. I support channel sales growth with business insights and work to reduce friction across the Quote-to-Cash process.

I’ve used Langdock and other Generative AI solutions to improve productivity, knowledge management, and operational efficiency. At ANSYS, I also successfully closed multi-year end-to-end deals through prospecting, stakeholder management, negotiation, and partner relationship development.

At Zoom Video Communications Inc., I supported EMEA partner onboarding and operational health, including Quote-to-Cash processes and business process design and automation. I also worked on customer migration projects, tested and reported on UAT tool enhancements, and improved internal processes such as Salesforce free trials.

Earlier, at Telefonica.Madrid, I handled cash collection across international customer accounts, supported payment and tax processes, and implemented Salesforce using Agile methodologies. I achieved and exceeded global annual collection goals and helped improve response times and customer satisfaction through process optimization.

Experience

Work history, roles, and key accomplishments

Current

Channel Operations Specialist EMEA

Current

ANSYS, Inc.

May 2024 - Present (2 years 6 months)

Prepare quotation proposals, legal documentation, and licensing requests across Germany and the Nordic region. Support channel sales growth by providing business insights and reducing sales friction across the Quote-to-Cash process.

Quote to Cash Salesforce Langdock Generative AI Process Optimization Workflow Optimization AI Analysis Stakeholder Management Negotiation

Channel Operations Specialist EMEA

Zoom Video Communications Inc.

Jan 2022 - Feb 2024 (2 years 1 month)

Responsible for partner onboarding and operational health, with expertise in the Quote to Cash process and design/automation of business operational processes. Created budgetary quotes for partners and supported month-end and quarter-end close activities.

Quote to Cash Salesforce Process Automation Project Management UAT Partner Onboarding Cross Functional Collaboration

Analyst Cash Collection

Telefonica

Oct 2011 - Jul 2021 (9 years 9 months)

Managed receivables collections within Telefonica Group, interfacing with major customers to minimize non-payment risk and reduce outstanding receivables. Handled international tax verification, weekly forecasting, and customer service on collection issues.

Cash Collections Receivables Management Salesforce Tax Verification Forecasting Customer Service Process Optimization Agile

Operations and Logistic Specialist

Lealma | Confecciones New Caro Española | Arrow Enterprise C

Jan 2010 - Sep 2011 (1 year 8 months)

Handled purchase order booking and documentation control, followed up with suppliers and manufacturing plants to support order delivery, and performed backlog monitoring and stock control activities.

Purchase Order Management Supplier Management Backlog And Volume Monitoring Stock Control Documentation Control

Channel Operations Specialist

Sun Microsystems Iberica

May 2005 - May 2009 (4 years)

Responsible for booking purchase orders in Oracle 10.7 and integration with EDI. Acted as interface between Sales Manager, Supply Chain, and Partner Business Center, and elaborated weekly forecasts for business reviews.

Oracle EDI Purchase Order Management Supply Chain Forecasting Negotiation Stock Control