Meneka Flores

Handle incoming calls and communications with third parties, including insurance companies, clients, and providers. Verify and negotiate medical bills and manage required forms and documentation.

Worked on sensitive files to ensure correct codes and charges, and edited totals for charges and payments. Removed personal patient information and added completed files to a spreadsheet.

Performed detailed analysis of financial statements and conducted financial audits for clients to ensure compliance with accounting standards and regulations. Verified financial records via sample testing and performed inventory counts to support clients’ balance sheets.

Helped customers troubleshoot technical issues with iOS devices and scheduled in-store repairs and mail-in repairs. Ran diagnostics and supported hardware and software troubleshooting for macOS and iOS.

Collaborated with tier 1 support to escalate complex issues and ensure timely resolution. Troubleshot hardware and software problems across products, analyzed logs for network connectivity issues, ran remote diagnostics, and documented interactions in a ticketing system.

Prepared daily meal components for daycare customers, ensuring recipe accuracy and correct food quantities per kid. Loaded meals into hot and cold boxes/coolers with ice, delivered on a set route, and ensured food met state temperature requirements.

Helped customers seeking quick short-term funding by applying state laws and company procedures to grant or deny loan requests. Verified income and other financial information to assess eligibility, maintained compliance with lending regulations, and processed Visa and MasterCard payments by phone.

Provided options to prospective students interested in continuing their education. Generated leads through outbound telemarketing, built rapport by listening and addressing concerns, and followed up with prospects who did not purchase initially.

Provided technical support to customers via phone, email, and chat by troubleshooting hardware and software issues. Installed and maintained software applications remotely or onsite, followed up to confirm resolution, and identified recurring issues to support permanent fixes with the product team.

Answered and resolved customer questions and concerns, emphasizing patience and customer satisfaction as a technical representative. Focused on helping customers feel their issues were resolved.

Completed a high school diploma at Coconut Creek High in 2007.