Open to opportunities

Melody Windisch

@melodywindisch

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Freelance artist with experience in government office administration.

Austria

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What I'm looking for

I seek a dynamic role that values creativity and offers opportunities for growth.

As a dedicated professional with a background in hospitality management and administrative support, I have honed my skills in various roles that emphasize organization, communication, and creativity. My journey began with a successful apprenticeship in hotel and hospitality management, where I graduated with distinction. This foundation has equipped me with a strong understanding of customer service and operational excellence.

Currently, I work as a freelance artist while also serving as an assistant in the Office of Governor Mag. Thomas Stelzer. In this role, I support the head of office by conducting research, managing correspondence, and optimizing internal processes. My experience in crisis management further developed my ability to handle high-pressure situations effectively. I am passionate about combining my artistic talents with my administrative expertise to contribute positively to any team.

Experience

Work history, roles, and key accomplishments

Current

Assistant in the Office of Governor Mag. Thomas Stelzer

Current

Government of Upper Austria

May 2022 - Present (3 years 3 months)

Serving as a deputy assistant to the head of office, providing research and support for briefings. Responsible for handling organizational and administrative tasks, managing communications, and optimizing internal processes.

Administrative Support Research Office Management Communication Process Improvement Public Relations

Current

Artist

Current

Freelance

Jun 2024 - Present (1 year 2 months)

Currently working as a freelance artist. This role involves managing personal projects and client commissions.

Art Project Management Client Relations Creative Direction Self Management

Assistant in the Crisis Management Team

Government of Upper Austria

Jan 2022 - May 2022 (4 months)

Provided support in the Crisis Management Team, focusing on contact tracing and administration of the tracing team. Assisted with personnel management within the crisis response framework.

Crisis Management Contact Tracing Team Coordination

Reservation Manager

4*s Nature- and Wellnesshotel Höflehner

Sep 2020 - Oct 2021 (1 year 1 month)

Managed event and seminar coordination, including yoga retreats, and handled offers, upselling, and bookings. Played a key organizational and communication role, managing reservation controls and cancellations.

Event Coordination Upselling Customer Service Communication Hotel Operations Fidelio GastroDat

Service Employee

Gasthaus Hofwimmer

Oct 2021 - Jan 2022 (3 months)

Responsible for guest service and bar duties, ensuring a high level of customer satisfaction. Managed daily operations related to food and beverage service.

Guest Service Bar Operations Customer Service Food and Beverage

Apprenticeship as a Hotel and Hospitality Management

Hotel and Hospitality Management

Oct 2017 - Sep 2020 (2 years 11 months)

Completed an apprenticeship with a final grade of 1.0, gaining experience in restaurant guest service and wine recommendations as Chef de Rang. Handled complaint resolution and guest liaison at the Front Office.

Guest Service Wine Knowledge Complaint Handling Hospitality Management Customer Relations

Education

Degrees, certifications, and relevant coursework

Unknown

Partially Completed, Information Management and Media Technology

2022 - 2022

Undertook studies in Information Management and Media Technology, gaining foundational knowledge in the field. This program was partially completed.

Unknown

University Entrance Examination, German and English

2020 - 2020

Successfully completed the University Entrance Examination in German and English, fulfilling the requirements for higher education.

Unknown

Final Apprenticeship Examination, Hotel and Hospitality Management

2020 - 2020

Grade: Distinction

Achieved a distinction in the Final Apprenticeship Examination in Hotel and Hospitality Management, demonstrating high proficiency in the field.

Unknown

Apprenticeship, Hotel and Hospitality Management

2017 - 2020

Grade: 1.0

Activities and societies: Restaurant: Guest service, Wine recommendations (Chef de Rang); Front Office: Complaint handling, Guest Liaison

Completed an apprenticeship in Hotel and Hospitality Management, achieving a final grade of 1.0. Gained experience in guest service, wine recommendations, complaint handling, and guest liaison.