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Melissa Witbooi

@melissawitbooi

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Sales Support Partner at CyberArk who manages quote-to-order operations and keeps customer orders moving through close.

South Africa

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What I'm looking for

I’m looking for fully remote roles worldwide, with availability for US, UK and EMEA business hours.

At CyberArk, I manage customer quotations, orders and service requests end to end, helping protect revenue timelines through month-end and quarter-end close. I’m the first point of contact for client and partner questions about quotes, orders, finance and operations.

I partner with account managers and internal sales teams to unblock deals and keep service delivery on schedule. I also maintain Salesforce records and order data so sales leadership can see pipeline and fulfilment status reliably.

Before CyberArk, I supported sales operations at NSC Global, where I improved Salesforce data quality and operational workflows, trained new team members, and coordinated orders across sales teams, channel partners and internal departments. Earlier, I handled service administration at SFI Group and customer service roles at iiNet and Vodacom.

Experience

Work history, roles, and key accomplishments

Current

Sales Support Partner

Current

CyberArk

Jan 2022 - Present (4 years 9 months)

Manage customer quotations, orders and service requests end to end, protecting revenue timelines through month-end and quarter-end close. Act as first point of contact for client and partner queries and maintain accurate Salesforce records.

Salesforce CPQ Quoting Order Management Service Requests Escalation Management Partner Support Stakeholder Management Process Improvement SLA Management Billing Invoicing Purchase Order Ticketing Microsoft 365 Google Workspace

Account Support Executive

NSC Global

Jan 2016 - Jan 2022 (6 years)

Served as the go-to knowledge resource for the sales team on process, deal coordination and account operations. Owned Salesforce data quality and streamlined operational workflows, reducing rework and handoff errors.

Salesforce Sales Operations Deal Coordination Process Improvement Training Onboarding Stakeholder Management Cross Functional Collaboration

Service Administrator

SFI Group

Jan 2014 - Jan 2016 (2 years)

Logged client requests and scheduled technicians to meet agreed service levels and completion dates. Managed purchase orders, supplier coordination, follow-ups, invoicing and time tracking across concurrent jobs.

Service Management Scheduling Purchase Order Supplier Coordination Invoicing Time Tracking

Customer Service Representative

iiNet

Jan 2012 - Jan 2014 (2 years)

Handled administrative, billing and technical requests for a high volume of broadband customers. Delivered second-level support for hardware and software faults, logging tickets accurately and driving them to timely resolution.

Customer Service Billing Technical Support Ticketing Troubleshooting