Melissa Ramos
@melissaramos
Experienced Head Cashier and Customer Service Associate
United StatesWhat I'm looking for
As a seasoned Head Cashier and Customer Service Associate with over 22 years of experience in retail and financial management, I excel in cash flow management, account reconciliation, and customer service. My expertise in leading teams to enhance operational efficiency and customer satisfaction has been demonstrated throughout my career.
With a strong background in database entry, employee training, and back office operations, I ensure smooth and accurate transactions. My proficiency in cash deposit preparation, account balancing and reconciliation, and 10-key proficiency make me a valuable asset to any organization.
I am a dedicated and results-driven professional with a passion for delivering exceptional customer service. I am confident in my ability to lead teams to enhance customer satisfaction through efficient service and problem-solving, fostering a supportive work environment.
Experience
Work history, roles, and key accomplishments
Head Cashier / Customer Service Associate
Menards, Inc.
Nov 2022 - Present (2 years 7 months)
Greet customers, answer product/service inquiries, ensuring high satisfaction and engagement. Process returns/exchanges per store policies, maintaining smooth operations and customer trust.
Bookkeeper / Stock Order Admin.
Maverick Auto Parts
Jun 2007 - Jul 2022 (15 years 1 month)
Managed cash flow and balanced accounts, ensuring financial stability and accuracy. Processed timely payments to suppliers, maintaining strong vendor relationships.
Commercial Parts Delivery Driver
Maverick Auto Parts
May 2005 - Jun 2007 (2 years 1 month)
Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
Store Associate / Stocker
Big Lots Stores, Inc.
Apr 2004 - Feb 2005 (10 months)
Greeted customers upon entrance and handled cash and credit transactions. Prepared products by adding tags and readying pallets for restocking.
Customer Service Manager
Murrays Auto Parts
Apr 2002 - Jan 2004 (1 year 9 months)
Evaluated and authenticated returns, exchanges and voids. Handled cash management operations at the end of every shift for a team of up to 5 cashiers.
Education
Degrees, certifications, and relevant coursework
Melissa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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