Melissa Lee

I am a driven, dependable medical administrative professional with a diploma in Medical Administrative Assistance from Ultimate Medical Academy (2023). I bring hands-on caregiving experience as a Home Health Aide and volunteer Director Support Professional, with strengths in patient interaction, documentation, and HIPAA-compliant recordkeeping.

My training emphasized medical office procedures, appointment setting, transcription, medical records management, billing and basic ICD-10/CPT coding. I am proficient with Greenway and MS Word, and experienced in insurance verification, third-party billing, Medicare/Medicaid processes, and customer-facing clinical tasks.

I focus on improving processes, clear written and verbal communication, and delivering compassionate patient care. I seek to leverage my administrative and clinical background to support an innovative healthcare organization and contribute to efficient, patient-centered operations.