Melissa J

Communicates with delivery centers and manages inbound calls to verify inventory and order status. Reviews and updates customer service cases in Salesforce and coordinates logistics and billing inquiries.

Certified travel agent for multiple cruise lines and resorts, providing booking and travel planning services.

Handled inbound calls to schedule deliveries and coordinated with fulfillment centers via email and phone. Used CCUI, Compass, and Citrix systems to resolve issues.

Tracked orders in CCUI, created notes and new orders, canceled orders, and handled inbound and outbound calls to assist customers.

Worked as an unlicensed health and life insurance agent through the state of Georgia.

Provided customer service to stranded motorists, coordinated with tow truck operators, and maintained accurate records of roadside assistance requests.

Utilized problem-solving techniques for customer inquiries and collaborated with team members to develop solutions. Offered guidance on asset management according to client objectives.

Scheduled appointments while adhering to company policies and provided excellent customer service by responding to client inquiries and monitoring incoming communications.

Responded to telephone inquiries and complaints, maintained product knowledge, processed orders, returns, and exchanges, and delivered personalized customer service.

Pursued an Associate's degree in Criminal Justice at ITT Technical Institute in Columbia, SC from February to March 2013.

Pursued an Associate's degree in Criminal Justice at ITT Technical Institute in Louisville, KY from December 2012 to February 2013.

Earned a high school diploma from Irmo High School in Columbia, SC from 2006 to 2010.