Melissa Gibson
@melissagibson
I lead dispatch operations, develop teams, and resolve customer issues with speed and care.
United StatesWhat I'm looking for
At AAA Hoosier Motor Club, I supervise remote dispatch operations, ensuring accurate, timely call handling while resolving member issues professionally. I also create training materials that strengthen dispatcher knowledge and performance.
I've led store teams at Starbucks across Indianapolis and Athens, overseeing daily operations, staffing, customer service, cash handling, inventory, and promotions. I was recognized as Partner of the Quarter three times.
My background also includes planning and preparing meals for approximately 300 people, supervising kitchen staff, and maintaining food safety and sanitation standards. I bring hands-on experience with Salesforce, Microsoft Office, Teams, Dialpad, POS operations, and conflict resolution.
Experience
Work history, roles, and key accomplishments
Dispatch Supervisor
AAA Hoosier Motor Club
Apr 2023 - Present (3 years 6 months)
Supervise dispatch team operations and ensure accurate, timely call handling. Develop training materials and maintain detailed call records while resolving member issues professionally.
Education
Degrees, certifications, and relevant coursework
Lawrence North High School
High School Diploma, General Education
Earned a Core 40 Diploma from Lawrence North High School.
Ivy Tech Community College
Associate of Arts, General Education
Completed general education coursework at Ivy Tech Community College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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