Open to opportunities

Melissa Andrews

@melissaandrews

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Customer-focused service professional with skills in customer support, content creation, and web design.

Canada

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What I'm looking for

I am seeking a role where I can combine customer support with creative work—responsive team culture, growth opportunities, and hands-on responsibilities.

I am a customer-focused professional with hands-on experience in call center support, retail customer service, and hospitality roles. I have a demonstrated ability to resolve customer issues, build rapport quickly, and work independently to meet business goals.

In addition to customer-facing work, I have created and managed digital content as a videographer, photographer, copywriter, website designer, and social media planner. I redesigned a website, applied SEO practices, and used CSS to improve online presence.

I am proficient with Microsoft Word and Excel, remote virtual desktops, Zendesk, and common computer systems needed for efficient workflows. I quickly learn new tools and responsibilities, evidenced by being retrained and taking on expanded duties in a short period.

I bring strong organization, planning, and self-motivation to roles and enjoy applying creative skills such as photography, baking, and social media management to produce measurable results.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Sutherland Global | Step Up for Students

Feb 2024 - Sep 2024 (7 months)

Handled inbound calls for a Florida-based nonprofit, accessed customer accounts daily to resolve issues, and expanded responsibilities after three months through additional training. Trained on phone software, Microsoft Excel, remote virtual desktop, and Zendesk to improve service efficiency.

Customer Service Zendesk Microsoft Excel Call Center Operations Troubleshooting Training

Videographer / Web Designer

Helios Cinematography

Mar 2022 - Sep 2024 (2 years 6 months)

Led website redesigns including copywriting, CSS implementation, and SEO optimization; managed social media planning and posting and produced photography and videography content to support brand presence.

Videography Photography Web Design CSS SEO Copywriting Social Media Management Content Creation

Baker and Planner

Bella's Castle

Feb 2023 - Aug 2024 (1 year 6 months)

Collaborated with owner to create custom event menus and baked desserts for client events, ensuring quality and timely delivery for catered occasions.

Baking Event Coordination Recipe Development Time Management Quality Control

Customer Service Representative

Canadian Tire

Nov 2023 - Feb 2024 (3 months)

Resolved customer issues independently at the service desk, built rapport during short interactions, and ensured business goals were met while delivering satisfactory resolutions. Utilized point-of-sale and store computer systems to support workflow.