Jordan Paddock
@jordanpaddock
Detail-oriented professional with a strong focus on customer service.
CanadaWhat I'm looking for
I am a results-driven professional with a solid history of customer focus. Currently, I work as a Virtual Assistant, where I assist business owners in managing their behind-the-scenes tasks, allowing them to concentrate on what they enjoy most. My role involves handling billing and contracts, as well as community management, ensuring that operations run smoothly and efficiently.
Previously, I have gained valuable experience in various customer service roles, including my time at Planet Fitness, where I provided exceptional service during overnight hours. My responsibilities included assisting members with sign-ups and inquiries while maintaining a secure and welcoming environment. I have also worked at Enterprise Car Rental, where I managed reservations and ensured a seamless vehicle rental process, showcasing my ability to coordinate effectively with team members.
Throughout my career, I have consistently demonstrated strong interpersonal skills, attention to detail, and adaptability. I thrive in fast-paced environments and am dedicated to providing positive experiences for customers. My diverse background equips me with the skills necessary to excel in any customer-focused role.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Stratford Career Institute
Jan 2022 - Present (3 years 5 months)
Assisted business owners by managing behind-the-scenes tasks, allowing them to focus on their passions. Responsibilities included handling billing, contracts, and community management.
Overnight Customer Care
Planet Fitness
Mar 2023 - Jan 2024 (10 months)
Provided exceptional customer service during overnight hours, assisting with member inquiries, conducting safety checks, and maintaining facility cleanliness.
Customer Service
Enterprise Car Rental
Mar 2021 - Dec 2022 (1 year 9 months)
Managed reservations and rental agreements, ensuring a smooth vehicle rental process while coordinating with team members for fleet organization.
Personal Support Worker
Briarlea
Dec 2021 - Apr 2022 (4 months)
Provided support to clients during nighttime hours, assisting with personal care and meal preparation while maintaining a clean and safe environment.
Key Holder
Pita Pit
Sep 2017 - Aug 2017 (-1 years 11 months)
Managed opening and closing responsibilities, ensuring a smooth operation by prepping ingredients and maintaining cleanliness standards.
Baker/Front Staff
Tim Hortons
Nov 2016 - Jul 2017 (8 months)
Handled customer orders efficiently in a fast-paced environment, performing roles as opener, baker, and front counter staff.
Key Holder
Subway
Sep 2015 - Nov 2016 (1 year 2 months)
Ensured smooth operations by preparing ingredients and maintaining food safety standards while providing a positive customer experience.
Education
Degrees, certifications, and relevant coursework
SIStratford Career Institute
Certificate in Virtual Assistance, Business Administration
2020 -
Pursuing training as a Virtual Assistant, focusing on administrative support and business operations to help business owners manage their tasks effectively.
Riverview High School
High School Diploma, General Education
2010 - 2014
Completed high school education with a focus on developing foundational skills necessary for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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