Melisa Ponce

Generates and maintains commercial alliances with direct Mercado Pago clients to enhance value proposition and design a scalable channel model. Develops and executes commercial strategy for large clients, identifying business opportunities to grow the ecosystem.

Directed the project defining identity, content, and strategic guidelines for the stream. Managed production, team, commercial development, and client relationships.

Developed corporate and SME portfolios, performing commercial analysis and qualification.

Developed commercial strategies to support economic growth and productive commercial relationships with large companies, civil society organizations, and the public sector. Conducted meetings, interviews, and closed agreements.

Managed client portfolio, affiliations, and follow-ups for individual and corporate health plans. Utilized Salesforce CRM for implementation and development.

Managed self-managed portfolio, wrote notes, prospected clients, handled budget, and executed advertising and digital marketing for SMEs and companies.

Provided customer service, sold products in branch, resolved conflicts, identified potential clients, and expanded portfolio. Managed ATM stock, insurance, savings accounts, checking accounts, credit cards, check factoring, and liquidation operations.

Worked as operator in telephone banking, handling consolidated client queries, Bantotal, MasterCard, AMEX, VISA Online, E-Bank, Fax Server, Oca Delivery, and Lotus Notes. Attended special client skills and performed back office tasks.

Performed telemarketing and sales of services to companies and individuals.

Defined sales plans, forecasted sales, delimited distribution channels, led sales team, and established customer service policies. Focused on talent acquisition and development.

Pursuing a postgraduate degree in Digital Business at UCA, ongoing since 2022.

Pursuing a degree in Social Work at the University of Buenos Aires, ongoing since 2006.

Pursuing a technical degree as Assistant in Social Work at IDIP, ongoing since 2006.

Pursuing a degree in Communication Sciences at the University of Buenos Aires, ongoing since 2002.

Completed a Community Manager program at the University of Buenos Aires from 2018 to 2019.

Completed a certification as Idónea en FCI at CNV in 2011.