Melisa Graglia
@melisagraglia
Commercial advisor at PREVENCIÓN SALUD who supported member retention through client portfolio follow-up and commercial service.
ArgentinaWhat I'm looking for
At PREVENCIÓN SALUD, I advised members and followed client portfolios, supporting retention and growth. I also handled inquiries, complaints, and administrative requests using CRM and commercial management tools.
Across roles at OK SALUD – Mutual de Salud and ACTIVAR SALUD – Internación Domiciliaria, I supported members and coordinated healthcare authorizations and services. I’m looking to keep growing in commercial and customer service roles, contributing my experience, analysis, and commitment to sustainable results.
Experience
Work history, roles, and key accomplishments
Asesora Comercial Senior
Prevención Salud
Sep 2022 - Feb 2026 (3 years 5 months)
Provided commercial advisory and comprehensive attention to members, focusing on retention and growth. Managed CRM and commercial tools, resolved inquiries and claims, and coordinated with various areas to ensure client satisfaction.
Administrativa de Atención y Gestión de Afiliados
OK Salud – Mutual de Salud
Jul 2021 - Aug 2022 (1 year 1 month)
Provided comprehensive attention to members regarding coverage, benefits, and procedures. Managed authorizations, referrals, and coordination with providers and medical centers, and followed up on requests and claims.
Administrativa de Coordinación de Internación Domiciliaria
Activar Salud – Internación Domiciliaria
Aug 2020 - May 2021 (9 months)
Coordinated home hospitalization services, organizing medical visits and interdisciplinary professional care. Managed authorizations with insurance companies and coordinated between doctors, providers, and patients.
Ejecutiva Comercial Telefónica
Hey Latam – Contact Center Recovery S.A.
Aug 2017 - Dec 2020 (3 years 4 months)
Conducted telephone sales of intangible products and services, generating commercial opportunities and following up with clients. Met commercial metrics and objectives.
Ejecutiva de Ventas Telefónicas
Iones Comunicaciones S.R.L.
Jun 2016 - Jun 2017 (1 year)
Conducted telephone sales of telecommunications services for Personal, focusing on client acquisition, retention, and follow-up.
Encargada de Salón
Free Time Bar
Feb 2014 - Feb 2016 (2 years)
Coordinated the operational aspects of the venue, supervised staff, and provided customer service.
Atención al Cliente (Moza)
Casino Victoria S.A.
Mar 2013 - Dec 2013 (9 months)
Provided personalized attention and service in the venue, working as part of a team in high-demand environments.
Education
Degrees, certifications, and relevant coursework
Instituto IESERH
Tecnicatura en Recursos Humanos, Recursos Humanos
Pursuing a Tecnicatura en Recursos Humanos, currently in progress.
Escuela Secundaria de Adultos N°3
Secundario Completo, Educación Secundaria
Completed secondary education in 2011.
Associazione Dante Alighieri Vittoria
Maestro Elemental de Lengua Italiana, Lengua Italiana
Earned the Maestro Elemental de Lengua Italiana in 2011.
Escuela de Instrucción y Perfeccionamiento Aeronáutico “Whisky Bravo”
Curso de Azafata y Comisario de Abordo, Aeronáutica
Completed a course for flight attendant and purser at the Aeronautical Instruction and Perfection School.
Tech stack
Software and tools used professionally
Availability
Location
ArgentinaAuthorized to work in
Salary expectations
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