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Melekka Montaque

@melekkamontaque

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Healthcare project coordinator delivering executive support, process improvement, and patient-centered operations.

United States

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What I'm looking for

I seek a role combining healthcare project coordination and executive support where I can improve processes, manage stakeholder relationships, and drive patient-centered outcomes.

I am a healthcare project coordinator and executive support specialist with hands-on experience in healthcare administration, patient services, and virtual assistance. I deliver organized scheduling, task tracking, and stakeholder communication to ensure projects run smoothly.

At Time Etc I provided executive assistant support to healthcare professionals, tracked 50+ tasks weekly, implemented task tracking systems that improved workflow efficiency by 30%, and led events for 20+ participants to boost engagement.

In roles at Prisma Health (Invio Health Network) and Medical University of South Carolina I developed patient care plans, managed onboarding and precertification processes, coordinated projects with 100+ stakeholders, and collaborated across departments to close charts and resolve issues.

I prioritize process improvement, risk management, and clear documentation, and I bring conflict-resolution skills and a patient-focused ethos to support teams and improve outcomes.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Time Etc

Aug 2025 - Present (5 months)

Provided executive assistant support to healthcare professionals, tracking and completing 50+ tasks weekly and implementing task tracking systems that improved workflow efficiency by 30%. Led planning and execution of events for 20+ participants and managed calendars, calls, and client liaison duties.

Executive Support Calendar Management Task Management Event Planning Client Communication Workflow Optimization Remote Collaboration

Healthcare Administrator

Prisma Health (Invio Health Network)

Nov 2023 - May 2025 (1 year 6 months)

Developed actionable health plans and coordinated onboarding, coaching, and wellness initiatives while managing patient records and mediating conflicts; coordinated projects involving 100+ stakeholders to meet deadlines and compliance.

Care Coordination Patient Onboarding Health Coaching Records Management Conflict Resolution Compliance

Precertification Specialist

Medical University of South Carolina

Apr 2022 - Apr 2023 (1 year)

Authorized insurance claims and monitored cases using Epic referral systems, processing benefit deductions and collaborating across six departments to close 25+ charts daily and improve patient and insurer workflows.

Insurance Verification Epic Claims Processing Benefits Administration Cross Functional Collaboration

Patient Service Representative

Doctor’s Care

Jan 2020 - Apr 2022 (2 years 3 months)

Served as primary liaison between patients and providers, handling 30+ daily calls on billing and account management, training new hires, and ensuring HIPAA compliance to maintain service quality.

Patient Relations Billing Support HIPAA Training Account Management Customer Service