MELANIE MOODLEY

Provides confidential high-level support to the Group COO, managing diary, correspondence, meetings, and travel across four campuses. Coordinates HR and recruitment support, employee engagement, and wellbeing initiatives.

Managed end-to-end multi-country research projects across the UAE, GCC, South Africa, and Egypt for clients in government, healthcare, education, financial services, aviation, and FMCG. Led and coached field teams, controlled timelines, budgets, and quality standards.

Provided high-quality administration, stakeholder communication, and event coordination for senior management and members. Prepared presentations, reports, and office procedures.

Ran day-to-day office operations, executive diary, meetings, and customer-facing communication for the management team. Documented actions and organized staff initiatives to strengthen team cohesion.

Led a customer service team handling escalations, complaint resolution, and emergency member assistance with clear, empathetic communication.

Managed client enquiries, legal administration, and sensitive financial documentation with accuracy and confidentiality.

Pursued an MBA in Organizational Psychology, with the degree awarded in partnership with Abertay University, UK.

Completed an Extended Diploma in Human Resource and Organizational Psychology.

Earned the Certified Human Resource Management Professional designation.

Completed Advanced HR Management training.

Completed Leadership Development Training.

Participated in the Research Decoded and Leadership Bootcamp.