Mela Confortti

Managed operational relationships with strategic suppliers and technical assistance services, ensuring efficient incident resolution and compliance with service agreements. Coordinated the implementation and integration of ZIR Industria as a centralized system for operational and logistics control.

Acted as operational liaison between points of sale, end customers, and technical services for analytical workflow tracking. Cleaned, controlled, and updated operational warranty databases, reducing response times and incidents.

Administered master data for products and suppliers, managed tariffs, and recorded commercial agreements in Microsoft Dynamics AX. Provided operational training to users in Portugal and supported incident resolution with the IT technical department.

Managed administrative files for suppliers, creditors, and banking entities in SAP for Spain and Portugal, providing operational support to the purchasing department.

Coordinated the media and advertising plan for the opening of the Saturn store in Las Palmas. Planned and monitored multi-channel advertising campaigns and managed materials nationally.

Planned local advertising, liaised with media outlets, and monitored campaign execution.

Organized corporate events, managed public relations, wrote press releases, and supported institutional communication.

Licenciatura en Comunicación Social with a corporate focus, homologated in Spain in 2010.

International Master's in Project Management and Applied AI to Management.

Professional Scrum Master I certification.

Specialized certification in Kanban for software project management.

Agile Project Management certificate from Google via Coursera.

Specialization in Applied Artificial Intelligence to Project Management.