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Mekhala Saxena

@mekhalasaxena

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I redesign operational workflows, quality systems, and reporting to improve delivery.

India

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What I'm looking for

I'm looking for a business operations or process improvement role where I can redesign workflows, build practical reporting and quality systems, and partner across teams to solve operational gaps.

I've led process and quality operations for Sigma.AI's AI training data and speech annotation services, coordinating multilingual delivery projects across teams in the UK and Spain.

I led four reviewers and coordinated 26 transcribers across eight projects, using process mapping and root-cause analysis to cut revision cycles from 3.2 to 1.6 rounds and turnaround time by 22%.

I standardized audit criteria, reviewer calibration, Jira escalations, and Power BI reporting, reducing error rates by 31% and giving stakeholders real-time visibility into quality and bottlenecks.

Previously, I redesigned Pepper's data collection and reporting workflows to reduce delivery cycles from seven days to one, and independently automated call-outcome tracking at The Contact Company.

Experience

Work history, roles, and key accomplishments

Process & Quality Operations Lead

Sigma.AI

Jun 2024 - Feb 2026 (1 year 8 months)

Promoted from Data Transcriber to lead a team of 4 reviewers and coordinate 26 transcribers across 8 multilingual projects. Conducted AS-IS to TO-BE process mapping and root-cause analysis, cutting revision cycles from 3.2 to 1.6 rounds and reducing error rates by 31%.