Mekdes Mekuria

I’m a marketing and sales professional with over five years of experience in customer engagement, phone-based sales, and relationship management. I handle both inbound and outbound calls, follow sales scripts, and focus on delivering clear, professional, and positive customer experiences.

As a Marketing Manager at YMK Foreign Employment Agency, I increased client acquisition by planning targeted outreach activities and conducting consistent follow-up calls, improving lead conversion and enrollment results. I managed high-volume daily inquiries (phone and walk-ins), explained services, answered questions, and refined call messaging based on objections to reduce lost leads.

I also bring a strong consultative sales approach from my role as a Sales Associate at Asteryo Import & Export, where I consistently met sales targets by engaging customers, recommending suitable products and services, and maintaining accurate customer and sales records. I’m quick to adapt to new systems and procedures while tracking interactions and outcomes through internal tools or CRM to support reliable reporting, customer satisfaction, and repeat business.